307 reviews
25 Poplar Rd, , NL A2H 4B5
#compassionateCare#friendlyStaff#thoroughExams+12
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What owners say
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and the way pets are treated like family, with several noting clear communication, helpful follow‑ups, and thorough explanations. Many highlighted positive experiences with Dr. Hillier, same‑day or quick appointments (including weekend/after‑hours support), and long‑term trust. Reviewers also appreciated care for exotics like guinea pigs and small touches such as a separate cat waiting room.
💬Common Feedback & Suggestions
A minority of reviewers reported issues with front‑desk interactions, describing some calls or visits as curt or unhelpful, and a few said they were refused as new patients or during emergencies. Pricing drew recurrent criticism, with some citing high costs or feeling pushed toward extensive testing, and one reviewer alleging overcharging. There were occasional access frustrations such as long waits or a last‑minute procedure cancellation, and one report of receiving the wrong amount of medication. Overall sentiment is strongly positive, but these points suggest the clinic could improve phone triage, transparency around testing/costs, and scheduling reliability.
🏥Clinic Specialties
- Dentistry and dental procedures
- Exotic small mammals (e.g., guinea pigs)
- Emergency and after‑hours support
- Vaccinations and preventive care
- End‑of‑life and euthanasia care
- Pet travel preparation and medications
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#thoroughExplanations#exoticsExperience#emergencySupport#sameDayAppointments#notAcceptingNewPatients#rudeReception#highPrices#overtestingConcerns#longWaits#trustedByLongtimeClients#catFriendlyFacilities#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to confirm availability; reviewers noted periods when new clients weren’t accepted and occasional last‑minute changes.
- If costs are a concern, ask for estimates and clarify which tests are essential; some reviewers felt pricing or testing was higher than expected.
- Ask about same‑day, weekend, or after‑hours options—several owners were fit in quickly or received prompt emergency callbacks.
- Cat owners can request the separate waiting room to reduce stress around dogs.
- Double‑check medication quantities and dosing instructions before leaving, especially for treatments like ear drops.
Contact
Opening Hours
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Last updated: August 5, 2026