141 reviews
16 Pine St, , ON L9Y 2N7
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and professionalism, especially around difficult end‑of‑life care, with several noting peaceful, dignified euthanasia experiences. Many highlighted thorough exams, clear explanations of options, and staff who are friendly, accommodating, and great with anxious or reactive pets. Reviewers also mentioned being fit in quickly for urgent needs and long-term trust built over years of care.
💬Common Feedback & Suggestions
While most feedback is very positive, a few reviewers felt the clinic was too focused on money or upselling, and one disliked a pandemic-era credit card–only policy. Grooming reviews were mixed, with several happy owners and one strongly negative experience. There was also an isolated complaint about being sold expired pet food and a comment about front desk communication. Overall sentiment is highly favourable, with these concerns noted by a small minority.
🏥Clinic Specialties
- End‑of‑life and euthanasia support
- Grooming for cats and dogs
- Care for reactive or anxious pets
- Same‑day urgent appointments and crisis care
- Preventive care and vaccinations
- Boarding and puppy training classes
🏷️Keywords
#compassionateCare#endOfLifeSupport#thoroughExams#friendlyStaff#clearCommunication#accommodatingForReactivePets#sameDayAppointments#longTermClients#reasonablePricing#noPressureOptions#groomingServices#emergencyHelp#upsellingConcerns#frontDeskIssues#cleanFacility#productExpiryConcern
Overall Ratings
🐾Tips for Pet Owners
- If your pet is reactive or anxious, let the team know when booking—they’ve been praised for accommodating special handling needs.
- For urgent issues, call ahead; multiple reviewers were offered same‑day appointments.
- Discuss treatment options and costs up front—owners report clear explanations and choice, and a few noted concerns about upselling.
- If using grooming services, confirm what’s included and the price range in writing to align expectations.
- When purchasing food or retail items, check expiry dates at pickup for peace of mind.
Other areas this clinic treats
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Conditions commonly treated here
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Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Collingwood Arboretum West Parking Lot
391mCollingwood, ON L9Y 3E5, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Balsam Veterinary Office is located at 20 Balsam St Unit 1, Collingwood, ON L9Y 4H7. No subway, light-rail, or train station was found within walking distance, so driving is likely the easiest option; you can also check Google Maps or the local transit agency for the nearest bus route. Nearby parking includes Collingwood Arboretum West Parking Lot, about a 5-minute walk away.
Balsam Veterinary Office asks pet owners to call ahead to confirm current opening hours before visiting. Hours can change, especially around holidays, staff availability, or urgent care needs.
You can contact Balsam Veterinary Office by phone at (705) 446-3556. Calling is the best option for confirming hours, booking details, service availability, and current fees.
To book an appointment at Balsam Veterinary Office, call the clinic to enquire about available times. If your pet is anxious or reactive, mention this when booking, as reviewers have praised the team for accommodating special handling needs.
Consultation fees vary by veterinary clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures, grooming, boarding, or urgent care. Pet insurance and third-party payment-plan options exist in Canada, but you should confirm directly what payment support, if any, applies to your visit.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment policies can vary. Call ahead to confirm accepted payment methods, especially for grooming, boarding, urgent appointments, insurance claims, or payment-plan questions.
Yes, nearby parking is listed at Collingwood Arboretum West Parking Lot, approximately 391 metres away, or about a 5-minute walk from the clinic. Call ahead or check maps before your visit if you need accessible parking or are bringing a nervous, elderly, or mobility-limited pet.
Balsam Veterinary Office is associated with end-of-life and euthanasia support, grooming for cats and dogs, care for reactive or anxious pets, same-day urgent appointments and crisis care, preventive care and vaccinations, boarding, and puppy training classes. Call to enquire about availability and whether a specific service is appropriate for your pet.
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Last updated: July 28, 2026