141 reviews
16 Pine St, , ON L9Y 2N7
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, friendliness, and clear communication. Many cited skilled, thorough veterinarians who explain treatment plans well, provide follow-up calls, and handle urgent issues like porcupine quills or emergency surgery effectively. Reviews also highlight a clean, comfortable facility and pets being treated gently, as if they were the staff’s own.
💬Common Feedback & Suggestions
Several reviewers felt prices were high, with a few citing upselling or a profit-first approach, especially since a change in ownership. Access can be inconsistent: some were accommodated quickly in emergencies, while others reported being turned away, withdrawn appointments, or difficulty as new clients. A handful of reviews describe tense or impersonal front-desk interactions and miscommunication during euthanasia. Rare but serious allegations included medication errors or poor clinical judgement leading to negative outcomes.
🏥Clinic Specialties
- Emergency and urgent care (e.g., porcupine-quill removal)
- Soft-tissue surgery and spay/neuter
- Senior and end-of-life care with compassion
- Canine and feline general medicine
- Exotic small mammal care (rabbits)
- Occasional house-call support for critical cases
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#followUpCalls#emergencyAccommodations#thoroughExams#cleanFacility#ampleParking#highPrices#upsellingConcerns#appointmentAvailabilityIssues#frontDeskIssues#longTermClients#quickAppointments#houseCalls
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemized estimate and discuss essential versus optional add-ons to manage costs.
- Book routine visits well in advance, as the clinic can be booked out and may limit new-client availability.
- For urgent issues, call ahead—reviews show they often accommodate emergencies, but confirmation helps avoid delays.
- Bring your questions; staff are noted for explaining diagnoses and care plans clearly and offering follow-up.
- If planning end-of-life care, discuss preferences and communication details beforehand to ensure a smooth, compassionate process.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Bellbrae Animal Hospital is located at 4538 County Rd. 124 S, Collingwood, ON L9Y 3Z1. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; for transit, check Google Maps or the local transit agency for the nearest bus route.
VCA Bellbrae Animal Hospital asks pet owners to call ahead to confirm current opening hours. Hours can change, so it is best to check before visiting, especially for urgent concerns.
You can contact VCA Bellbrae Animal Hospital by phone at (705) 445-5154. Calling is the best way to confirm hours, appointment availability, urgent-care access, and current fees.
To book an appointment at VCA Bellbrae Animal Hospital, call the clinic to ask about available times. Reviews suggest routine appointments may book out and new-client availability can vary, so booking ahead is recommended.
Veterinary consultation fees in Canada vary by clinic and are not regulated by a government-published fee schedule, and OHIP does not cover pets. Call the clinic for a current quote, ask what is included, and request an itemized written estimate for procedures; after-hours or urgent-care fees are typically higher. Pet insurance and third-party payment-plan options may help some owners, but availability should be confirmed directly with the clinic or provider.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go options such as Apple Pay or Google Pay, while some may support pet-insurance claims or third-party payment plans. Call ahead to confirm the payment methods accepted at this clinic.
VCA Bellbrae Animal Hospital is associated with emergency and urgent-care cases in the review summary, including issues such as porcupine-quill removal and emergency surgery. Because access can vary, call ahead before going in for an urgent concern.
Street parking is typically available in the area near VCA Bellbrae Animal Hospital, and pet owners should check local signage when parking. No nearby paid parking lot was found in the provided Google Places parking search.
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Last updated: July 28, 2026