257 reviews
156 Hespeler Rd, , ON N1R 6V7
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, caring vets and techs who take time to explain procedures and treat pets gently. Many long‑term clients (years to decades) credit the team with thorough, knowledgeable care, from routine checkups and vaccinations to surgeries and complex cases, and several note how supportive they are during end‑of‑life decisions.
💬Common Feedback & Suggestions
Common concerns focus on customer service at the front desk, with multiple reports of rudeness, poor communication, and feeling rushed or dismissed. Appointment availability and access are pain points: several reviewers said the clinic was too busy to see urgent cases, turned away emergencies, or had limited weekend availability. Pricing feedback is mixed—some cite fair or budget‑friendly care, while others report sharp price increases, higher‑than‑expected bills, or surprise add‑ons. A few reviewers also mentioned confusion around promotions (e.g., a first free exam) and suggested clearer up‑front estimates.
🏥Clinic Specialties
- End-of-life and euthanasia support
- Orthopaedic knee and soft-tissue surgeries
- Urgent care for injuries and infections
- Preventive care and vaccinations
- Senior pet care and chronic conditions
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughVets#longTermClients#endOfLifeSupport#savedMyPet#rudeReception#poorCommunication#hardToGetAppointments#emergencyTurnaways#priceIncreases#fairPricing#cleanFacility#wheelchairAccessible
Overall Ratings
🐾Tips for Pet Owners
- Book well in advance—same‑day or urgent appointments can be hard to secure and weekend availability is limited.
- If you have an emergency, call first to confirm they can see your pet; they may refer you elsewhere when overbooked.
- Ask for a written, itemized estimate before treatment to avoid surprises, and clarify any promotions’ eligibility in advance.
- If communication is sensitive, request to speak directly with a veterinarian or a manager rather than relying only on the front desk.
- Use the designated parking and call‑in check‑in process if directed, and allow extra time at busy periods.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Cambridge Outdoor Parking & Storage
767m292 Elgin St N, Cambridge, ON N1R 8E4, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Burgess Animal Hospital is located at 30 Glamis Rd #9, Cambridge, ON N1R 7H5. No subway, light-rail, or train station was found within walking distance, so driving may be the most practical option; if using transit, check Google Maps or the local transit agency for the nearest bus route. Nearby parking includes Cambridge Outdoor Parking & Storage, about a 10-minute walk away.
VCA Burgess Animal Hospital asks pet owners to call ahead to confirm current opening hours. This is especially important if you need same-day care, weekend availability, or help with an urgent concern.
You can contact VCA Burgess Animal Hospital by phone at (519) 622-4114. Call ahead for current hours, appointment availability, and questions about services or estimates.
To book an appointment at VCA Burgess Animal Hospital, call the clinic to enquire about available times. Pet owner feedback suggests booking well in advance, as same-day or urgent appointments may be hard to secure and weekend availability can be limited.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures, surgeries, or urgent treatment. Pet insurance and third-party payment-plan options may be worth comparing in general, but confirm any payment support directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted methods, pet-insurance claim support, or any third-party payment-plan options before your visit.
VCA Burgess Animal Hospital is associated with preventive care and vaccinations, senior pet care and chronic conditions, urgent care for injuries and infections, end-of-life and euthanasia support, and orthopaedic knee and soft-tissue surgeries. Call to enquire about whether a specific service is appropriate for your pet’s needs.
Pet owner feedback highlights compassionate vets and technicians, thorough explanations, gentle handling, strong cleanliness ratings, and long-term client trust, including support during end-of-life decisions. Common concerns include front-desk communication, difficulty getting appointments, emergency turnaways when busy, and mixed pricing experiences, so it is wise to confirm availability and request clear estimates in advance.
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Last updated: July 28, 2026