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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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What owners say
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s exceptional skill with exotics and birds—especially rabbits, guinea pigs, rats, ferrets, reptiles and parrots. Many highlighted thorough exams, clear explanations, and compassionate, patient care that led to good outcomes, including successful surgeries and difficult end‑of‑life support. Reviewers also noted that urgent cases were often accommodated and that staff handled nervous or fragile pets gently.
💬Common Feedback & Suggestions
While most reviews are very positive, several owners reported frustrations with front‑desk communication and tone, including pressure to book, missed email requests, or curt service. A few mentioned payment policies (such as deposits for new clients and strict credit‑card rules), unexpected charges, or perceived upselling, though others felt pricing was fair and transparent. There were occasional complaints about medical disagreements or outcomes, and some noted the clinic can be very busy with limited appointment availability. A rare comment mentioned the exterior cleanliness/appearance.
🏥Clinic Specialties
- Exotic and avian medicine
- Rabbit dentistry and GI stasis care
- Small mammal surgery (rats, ferrets, guinea pigs)
- Reptile medicine and surgery
- Compassionate end‑of‑life care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead when possible—this clinic is popular, but ask about urgent or drop‑off options if your pet needs prompt attention.
- If you prefer email or need accessibility accommodations, confirm your communication preference in advance and at check‑in.
- Clarify estimates and payment policies (e.g., new‑client deposits and credit‑card requirements) before your visit to avoid surprises.
- Bring your pet’s full history and a list of questions—staff are thorough and will walk you through care and home instructions.
- For exotic pets, mention the species when booking so they can schedule you with a clinician experienced with that animal.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Capitol Hill Animal Hospital is located at 5514 Hastings St, Burnaby, BC V5B 1R3. No public transit station data was supplied for this clinic, so check Google Maps or the local transit agency for current bus or transit routes; if driving, note that parking is not confirmed in the source data, so call the clinic or check local signage before your visit.
Capitol Hill Animal Hospital's opening hours were not provided in the source data. Please call ahead to confirm the current hours before visiting, especially if your pet needs timely care.
The supplied data does not list a phone number for Capitol Hill Animal Hospital. You can visit the clinic website at http://capitolhillanimalhospital.com/ for current contact details.
To book an appointment at Capitol Hill Animal Hospital, use the clinic website or call to enquire using the current contact details listed by the clinic. If you have an exotic pet, mention the species when booking so the team can schedule appropriately.
Consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule. Provincial health insurance does not cover pets, so call the clinic for a current quote and ask for an itemized written estimate for procedures; pet insurance and third-party payment-plan options may be worth considering in general, but confirm any payment arrangements directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard and tap-and-go options such as Apple Pay or Google Pay, but you should call ahead to confirm Capitol Hill Animal Hospital's current payment methods. Reviews mention that some owners encountered deposit or credit-card policy requirements, so clarify payment policies before your visit.
Capitol Hill Animal Hospital is noted for exotic and avian medicine, rabbit dentistry and GI stasis care, small mammal surgery for rats, ferrets and guinea pigs, reptile medicine and surgery, and compassionate end-of-life care.
Capitol Hill Animal Hospital has a 4.6 out of 5.0 rating from 429 reviews. Pet owners often praise the team's exotic-pet expertise, thorough exams, clear explanations and compassionate care, while some reviews mention front-desk communication issues, busy appointment availability and concerns about payment policies or unexpected charges.
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