109 reviews
1196 Lansdowne Dr #312, Coquitlam, BC V3E 1J7
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and the way vets and techs treat pets gently and with patience. Many reported clear communication, good follow-up, and successful care for surgeries, dental procedures, and urgent issues. Same-day (including Sundays) appointments and overall reasonable, fair pricing were highlighted by numerous reviewers.
💬Common Feedback & Suggestions
A notable minority reported pressure to approve tests or procedures they felt were unnecessary, along with higher-than-quoted bills, unexpected add-ons, or unclear pricing. Some felt exams were rushed or impersonal, and a few alleged misdiagnoses or poor outcomes; one review cited a travel-document error, and others mentioned post-procedure complications or handling concerns. There were occasional complaints about wait times or curbside protocols during busy periods. While the majority of feedback is positive, experiences appear to vary by veterinarian.
🏥Clinic Specialties
- Surgery (mass removals, spay/neuter)
- Dentistry and dental extractions
- End-of-life care and cremation
- Emergency and same-day appointments
- Vaccinations and preventive care
- Exotic and small pet care (rats, amphibians)
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#surgerySuccess#dentalCare#emergencyCare#sameDayAppointments#reasonablePricing#priceTransparency#upsellingConcerns#rushedAppointments#misdiagnosisReports#billingIssues#weekendAvailability#exoticsWelcome
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written, itemized estimate and confirm which items are optional to avoid add-ons you don’t want.
- If a costly workup or surgery is proposed, discuss alternatives and consider seeking a second opinion for peace of mind.
- Call ahead—many reviewers reported getting same-day or Sunday appointments for urgent needs.
- For travel health certificates or export paperwork, double-check all details before departure.
- After vaccines or procedures, monitor your pet closely and contact the clinic promptly if you notice adverse reactions.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Impark – Kensington Square Shopping Centre Lot 251
254m6500 Hastings St, Burnaby, BC V5B 1S1, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Kensington Animal Hospital is located at 6620 Hastings St, Burnaby, BC V5B 1S2. Public transit data was not provided for this clinic, so check Google Maps or the local transit agency for current bus routes. If you are driving, Impark - Kensington Square Shopping Centre Lot 251 is listed nearby, about a 3-minute walk from the clinic.
Kensington Animal Hospital asks pet owners to call ahead to confirm current opening hours. Reviewers have mentioned same-day and Sunday appointment availability, but you should confirm the latest schedule before visiting.
You can contact Kensington Animal Hospital through its website at https://www.kensingtonanimalhospital.com/. A phone number was not provided in the source information.
To book an appointment at Kensington Animal Hospital, use the clinic's website or call to enquire about availability. Reviewers have reported same-day appointments for urgent needs, so it is worth contacting the clinic promptly if your pet needs care soon.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, and ask for a written, itemized estimate before approving procedures, diagnostics, surgery, or dental work. If urgent or after-hours care is available, those fees are typically higher. Pet insurance and third-party payment-plan options may help with costs in general, but confirm any direct-claim or financing options with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm what Kensington Animal Hospital currently accepts. Some clinics may also support pet-insurance claims or third-party payment plans, so ask before your appointment if that matters for your visit.
Kensington Animal Hospital is associated with emergency care and same-day appointments in the provided review summary. Pet owners reported being able to get urgent appointments, including on Sundays, but availability can change, so call to enquire before going in.
Kensington Animal Hospital is noted for surgery, including mass removals and spay/neuter procedures, dentistry and dental extractions, end-of-life care and cremation, vaccinations, preventive care, emergency or same-day appointments, and exotic or small pet care. Ask the clinic directly to confirm whether a specific service is available for your pet's needs.
Kensington Animal Hospital has review evidence for exotic and small pet care, including rats and amphibians. Because exotic-pet services can depend on the veterinarian available that day, call ahead to confirm they can see your specific species.
Kensington Animal Hospital has a 4.3 out of 5 rating from 226 reviews. Pet owners often praise the friendly, compassionate team, gentle handling, clear communication, follow-up, surgery and dental outcomes, and same-day availability. Some reviewers raised concerns about pricing clarity, pressure to approve tests or procedures, rushed exams, billing surprises, and mixed experiences depending on the veterinarian.
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Nearby Veterinary Clinics
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Last updated: July 28, 2026