What owners report about visiting
Collecting owner reports｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the hospital’s life‑saving emergency care and strong surgical outcomes, especially for TPLO/CCL repairs, fracture fixes, and complex soft‑tissue procedures. Many highlighted clear, thorough explanations, compassionate bedside manner, and excellent communication with frequent phone updates—and even photos—during hospital stays. Reviewers also valued the 24/7 availability and the ability to accommodate urgent referrals and out‑of‑province cases.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, but some concerns recurred. Several owners described high or unexpected costs and, in a few cases, felt pressured or upset about fees around euthanasia or add‑on charges. A minority reported long waits or triage delays, drop‑off/scheduling miscommunications, or interactions that felt rushed, dismissive, or inconsistent at the front desk. Despite these, most still expressed gratitude for the care and outcomes.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Orthopedic surgery (TPLO/CCL repairs and fracture fixation)
- Soft‑tissue and trauma surgery
- Feline radioiodine therapy (I‑131) for hyperthyroidism
- Endocrine and internal medicine (diabetes, pancreatitis)
- Spinal injury and neurologic care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to describe symptoms; they provide triage guidance and can advise whether to come in immediately.
- Ask for a detailed written estimate and discuss alternatives—many reviewers noted clear options and cost transparency.
- Expect wait times to vary with emergency severity; bring essentials to stay comfortable if you may need to wait.
- If you’re travelling from out of town, plan for possible multi‑day hospitalization and rely on their regular phone updates.
- For surgeries (e.g., TPLO or soft‑tissue), request clear post‑op instructions and schedule follow‑ups before discharge.
Contact
Opening Hours
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds