88 reviews
12 moorefield park dr west wodonga vic 3690
#compassionateCare#fearFreeHandling#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassionate, gentle approach and the way they take time to explain conditions, treatment options and likely costs. Many highlight low‑stress handling (pets off‑lead in spacious rooms, treats, floor‑level exams) and excellent follow‑up with next‑day calls or SMS. Multiple reviews cite prompt help in urgent situations and strong outcomes, including successful surgeries, life‑saving care and thoughtful end‑of‑life support with cards or flowers.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A handful of owners felt prices were high or that final costs exceeded quotes, and one objected to an emergency fee charged during business hours. There were isolated complaints about after‑hours availability, perceived lack of listening/compassion in an emergency, and one person finding the consult style too ‘high‑fuss’. These were uncommon outliers compared with the dominant positive feedback.
🏥Clinic Specialties
- Low‑stress and fear‑free handling
- Behavioural and anxiety management
- Emergency and soft‑tissue surgery
- Compassionate end‑of‑life care and euthanasia support
- Preventive care and vaccinations for puppies and kittens
- House‑call visits for clients in need
🏷️Keywords
#compassionateCare#clearCommunication#explainsCosts#followUpCalls#lowStressHandling#anxietyAware#emergencyFitIns#lifeSavingSurgery#endOfLifeSupport#friendlyStaff#cleanFacilities#homeVisits#thoroughExams#notPushy#pricingConcerns#afterHoursLimitations
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious, let the team know—they use low‑stress techniques, give treats and often examine pets on the floor or off‑lead.
- Ask about all treatment options and associated costs; reviewers note vets clearly outline choices and pricing.
- For urgent issues, call ahead—many owners were fitted in at short notice and seen promptly.
- Expect a follow‑up SMS or call after visits or procedures; make sure your contact details are current.
- If you can’t drive or need special support, ask whether a home visit is possible.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Unnamed veterinary record - VIC 3690 is located in West Wodonga, VIC 3690. There isn’t a train or light‑rail station within easy walking distance, so driving is usually best; street parking is typically available in this suburb—please check local signage. If using public transport, use Google Maps to find the nearest bus route and stop for West Wodonga.
Opening hours are Monday to Friday, 8:30 am to 5:30 pm. Closed on Saturdays and Sundays.
You can contact the clinic on (02) 6054 1838 or via their website at http://www.mrah.com.au/.
Book by calling the clinic or by submitting an enquiry via their website (http://www.mrah.com.au/) if an online form is available. For urgent issues, call ahead so the team can advise you on the next steps.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, so please call the clinic for the current consultation fee. For any procedure or hospital stay, ask for an itemised written estimate beforehand. If after‑hours care is required, those fees are typically higher. Consider whether pet insurance or third‑party payment‑plan options might help with larger costs.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some can process pet‑insurance gap claims or offer payment plans; please call ahead to confirm what this clinic accepts.
Services highlighted include low‑stress, fear‑free handling; behavioural and anxiety management; emergency and soft‑tissue surgery; compassionate end‑of‑life care and euthanasia support; preventive care and vaccinations for puppies and kittens; and house‑call visits for clients in need.
Pet owners rate the clinic 4.7 out of 5 from 88 reviews, praising compassionate, gentle care, clear explanations of treatment options and likely costs, low‑stress handling, prompt help in urgent situations, strong surgical outcomes, and thoughtful end‑of‑life support. A small number mention pricing concerns, occasional after‑hours limitations, or differences between quotes and final costs.
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Last updated: 10 July 2026