5.0
20 reviews
41 Patrick Street, Aitkenvale QLD 4814
#compassionateCare#thoroughExams#notRushedAppointments+12
Townsville Veterinary Clinic & North Queensland Specialist Equine Service
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised a compassionate, friendly team and vets who are thorough and explain things clearly. Many noted being fit in quickly for emergencies, even as non-clients or on weekends/after-hours, and credited the clinic with saving or significantly improving their pets’ outcomes. Long‑term locals reported decades of reliable care across dogs, cats and horses, with equine call‑outs and rural/house visits appreciated. Specific successes mentioned included advanced eye‑ulcer therapy and skilled surgeries, alongside supportive palliative and end‑of‑life care.
💬Common Feedback & Suggestions
A minority of reviews raised concerns about pricing, unexpected consult fees or surcharges, and occasional misquotes; one reviewer felt pressured around payment and a finance option (VetPay). There were isolated but serious complaints about rough handling by a vet, a botched vaccination attempt, and shaving cuts, plus reports of a rude or unsympathetic receptionist and poor after‑hours triage in one case. One owner felt bird expertise/tools were lacking, and another mentioned a short wait despite a scheduled euthanasia. Overall sentiment is strongly positive, but these points suggest checking costs up front, requesting an avian‑experienced vet when needed, and communicating expectations.
🏥Clinic Specialties
- Equine and farm animal care (on‑property visits)
- Emergency and after‑hours care
- End‑of‑life and palliative support
- Small‑animal surgery
- Ophthalmology and eye‑ulcer therapy
- Avian and wildlife admissions
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExplanations#emergencyAccess#afterHoursSupport#equineExpertise#ruralPropertyVisits#houseCalls#palliativeAndEolCare#aboveAndBeyond#longTermClients#pricingConcerns#animalHandlingConcerns#reasonablePricing#quickAppointments
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written quote that includes the consult fee, tests and any surcharges (e.g. Hendra vaccination) before your visit to avoid bill shock.
- If you need urgent, weekend or after‑hours help, phone ahead — reviewers were often fit in quickly even as non‑clients.
- For horses or livestock, enquire about on‑property visits and book early for urgent vaccinations or dental work; they can sometimes squeeze you in at short notice.
- If you have birds or other exotics, request an avian‑experienced vet and confirm the right tools are available.
- If payment is a concern, discuss options and any interest or third‑party finance terms in advance.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The clinic is at 32-34 Anne Street, Aitkenvale QLD 4814 in the Townsville suburb of Aitkenvale. There’s no train or light-rail station within walking distance, so driving is usually easiest; street parking is typically available nearby (check local signage). If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:00 pm, and closed on Sundays. Hours may change on public holidays, so call ahead to confirm.
Call (07) 4779 0233 or visit their website at http://townsvillevetclinic.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb for more information.
Book by calling the clinic to schedule a time. For urgent or after-hours issues, phone first so the team can triage and advise. If you need an equine or farm animal on‑property visit, call to discuss availability and timing.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and case, so call the clinic for a current consultation quote. For any procedures, ask for an itemised written estimate (including consult fees, tests and any surcharges) before you proceed; after‑hours fees are typically higher. Pet insurance can help with eligible costs, and some clinics offer payment‑plan options—ask what’s available. Medicare does not cover pets.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts on the day.
Yes, they provide emergency and after‑hours support—call first for triage and advice. Be aware that after‑hours fees are usually higher than daytime rates.
Yes—street parking is typically available near the clinic on Anne Street; please check local signage and time limits.
The clinic offers equine and farm animal care with on‑property visits, emergency/after‑hours care, end‑of‑life and palliative support, small‑animal surgery, ophthalmology and eye‑ulcer therapy, and avian and wildlife admissions. Call ahead to confirm availability for your pet’s species and needs.
Pet owners rate the clinic 4.6 out of 5 from 154 reviews, praising compassionate, friendly staff, clear explanations and timely help (often fitting in emergencies). Some reviewers mentioned pricing surprises and suggested confirming quotes, and a few raised concerns about handling or after‑hours triage—so it’s wise to discuss expectations and costs upfront.
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Source: Google Maps
Last updated: 30 June 2026