283 reviews
7/37 Hammett Steet, Currajong QLD 4812
#compassionateCare#friendlyStaff#knowledgeableVets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the round‑the‑clock emergency care, swift triage and clear communication, with vets and nurses explaining diagnoses, costs and treatment plans in detail and providing regular updates. Many reported excellent clinical outcomes after surgeries, snakebite treatment, parvovirus care and other emergencies, and felt their pets were treated like family. The facility itself was frequently described as clean, modern, spacious and comfortable for anxious or large dogs.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive; the few concerns raised were mostly about pricing. A small number of owners felt fees were high, queried cost breakdowns or perceived upselling during estimates, and one or two felt tests gave false hope in terminal cases. Others noted prices were reasonable for after‑hours care or that costs were clearly discussed up front, but the contrast shows expectations around fee transparency and value can vary.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Orthopaedic and soft‑tissue surgery
- Snakebite and toxin treatment
- Infectious disease care (parvovirus)
- Oncology and tumour management
- In‑house diagnostics and imaging
🏷️Keywords
#compassionateCare#clearCommunication#detailedUpdates#upfrontCostOptions#pricingTransparency#pricingConcerns#emergency24_7#quickTriage#surgerySuccess#snakebiteTreatment#spaciousCleanFacility#anxiousPetsHandledWell#easyParking#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Call ahead on your way in during an emergency so the team can prepare and triage quickly.
- Ask for a written estimate and discuss budget; they commonly provide itemised options and explain costs up front.
- If your dog is over 30 kg, consider registering as a blood donor to help in emergencies.
- Let staff know if your pet is anxious or reactive; the waiting areas are spacious and the team is patient and accommodating.
- This is a 24/7 emergency/referral hospital, so after‑hours fees can be higher; discuss value, alternatives and follow‑up with your regular vet.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
NQ Care is at 232 Woolcock Street, Currajong QLD 4812 in Townsville. As there’s no train or light-rail station within walking distance, driving is usually easiest; street parking is typically available nearby—please check local signage. You can also use Google Maps to find the closest bus route and stop.
NQ Care is open 24 hours a day, 7 days a week. They operate around the clock for emergencies and critical care.
You can contact NQ Care on (07) 4457 2000 or via their website at https://nqcare.com.au/. In an emergency, please call ahead as you travel so the team can prepare and triage promptly.
For emergencies, come straight in any time and call ahead so the team can prepare. For referrals or non-urgent cases, your regular vet can send a referral, or you can contact the hospital to discuss appointment availability.
Consultation fees vary between Australian vet clinics and aren’t set by any government schedule, and Medicare doesn’t cover pets. For a current quote, call the hospital and ask for an itemised written estimate for any procedures. As a 24/7 emergency/referral hospital, after-hours and emergency fees are typically higher than daytime general practice. If you have pet insurance or prefer a payment-plan option (e.g. VetPay, Afterpay, GapOnly), ask what’s available and how claims are handled.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also support pet-insurance gap claims or payment plans; please call ahead to confirm what NQ Care accepts on the day.
Yes—NQ Care provides 24/7 emergency and critical care. If your pet needs urgent help, come straight in and call ahead so the team can triage and be ready.
Yes—street parking is typically available on and around Woolcock Street near the hospital; please check local signage and allow a few extra minutes during busy times.
NQ Care provides 24/7 emergency and critical care, orthopaedic and soft-tissue surgery, snakebite and toxin treatment, infectious disease care (parvovirus), oncology and tumour management, and in-house diagnostics and imaging.
NQ Care is highly rated at 4.9/5.0 from 84 reviews. Owners praise round-the-clock emergency care, quick triage, clear communication about diagnoses and costs, detailed updates, and a clean, spacious facility, with a few noting pricing concerns or wanting clearer cost breakdowns.
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Last updated: 30 June 2026