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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who are knowledgeable, take time to explain things, and treat pets like family. Many highlighted exceptional end‑of‑life care with private rooms and thoughtful touches, as well as prompt help in urgent situations and regular updates. Reviewers also noted fair, affordable pricing and long‑term trust, with some clients returning for decades. Several mentioned good care for birds and small pets in addition to dogs and cats.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A small number of owners reported missed or delayed diagnoses (including cancer), rough handling of a kitten, and one instance of an incomplete ear clean by new staff. There were occasional comments about difficulty securing a same‑day emergency slot and one person felt judged when discussing payment. These were outliers compared with the dominant trend of strong customer service and good outcomes.
🏥Clinic Specialties
- End-of-life and euthanasia care
- Avian and bird medicine including emergency care
- Surgery and desexing
- Puppy and kitten care and vaccinations
- Small mammal care (guinea pigs)
- Palliative and senior pet care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call early to request an emergency slot as same‑day availability can be limited.
- Discuss costs upfront and ask about payment options such as Afterpay if you need flexibility.
- If you have birds or small pets, phone ahead so the team can ensure the right avian/exotic expertise is available.
- Let staff know if your pet is anxious; reviewers noted gentle handling and options like larger waiting areas and getting down to the pet’s level.
- For end‑of‑life visits, ask about private rooms and memorial keepsakes so you can plan a peaceful farewell.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:30 | |||||||
| 08:30〜17:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hammett Street Veterinary Surgery is at 7/37 Hammett Steet, Currajong QLD 4812 in Townsville. There isn’t a train or light-rail station within walking distance, so driving is usually simplest; street parking is typically available nearby—please check local signage. If you’re using public transport, use Google Maps to plan a suitable bus route.
They’re open Monday–Wednesday and Friday 8:00 am–5:30 pm, Thursday 8:30 am–5:30 pm, and Saturday 8:00 am–12:00 pm; Sunday closed.
You can contact Hammett Street Veterinary Surgery on (07) 4725 7691. You can also reach them via their website: https://www.hammettstreetvets.com.au/.
Book online via https://www.hammettstreetvets.com.au/ or call to arrange an appointment. For urgent issues, call early to request an emergency slot as same-day availability can be limited.
Consultation fees vary between Australian vet clinics and aren’t government-regulated, and Medicare doesn’t cover pets. Please call the clinic for a current quote, and for any procedure ask for an itemised written estimate. If after-hours emergency care is needed, fees are typically higher. Pet insurance can help with costs, and some clinics use payment options like VetPay, Afterpay or GapOnly—ask what’s available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
They can often accommodate urgent cases during opening hours, but same-day emergency slots may be limited, so call early. For after-hours emergencies, call to check availability or head to a 24/7 emergency hospital in Townsville.
Their noted services include: end-of-life and euthanasia care; avian and bird medicine (including emergency care); surgery and desexing; puppy and kitten care and vaccinations; small mammal care (e.g. guinea pigs); and palliative/senior pet care.
Yes—reviews mention care for birds and small mammals (such as guinea pigs) in addition to dogs and cats; please phone ahead so the right avian/exotic expertise is available for your visit.
Hammett Street Veterinary Surgery is highly rated at 4.8/5.0 from 283 reviews, with owners praising the friendly, compassionate team, clear explanations, fair pricing and thoughtful end-of-life support. A few outliers mentioned missed or delayed diagnoses, a rough handling report, an incomplete ear clean and difficulty securing same-day emergencies, but the dominant trend is strong customer service and good outcomes.
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