364 reviews
Cnr 143 West and Herries Streets, QLD 4350
#compassionateCare#friendlyStaff#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, friendly team and vets who are thorough, explain things clearly and follow up after visits. Many cited excellent outcomes from surgeries and dental work, thoughtful end‑of‑life care, and the way the staff put anxious pets at ease. Reviewers also liked the easy online booking and ample parking, and several felt pricing was fair—especially with the Healthy Pets Plus membership.
💬Common Feedback & Suggestions
While feedback is overwhelmingly positive, a few reviewers were unhappy with front‑desk experiences, including curt manners, delayed medication orders and a text saying a partial order was ready. There were also isolated concerns about strict lateness policies, a bathroom refusal at another branch, and needing to return for repeat discussions. A small number of serious grievances alleged misdiagnosis or poor risk communication (including vaccine reactions) and perceived pressure toward unnecessary procedures, plus one comment about high cost. These were outliers compared with the broader pattern of praise.
🏥Clinic Specialties
- Dentistry and dental extractions
- Emergency and trauma care (including snake bites)
- End‑of‑life and palliative care
- Desexing and general surgery
- Low‑stress handling for anxious pets
- Preventive care and vaccinations
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#followUpCalls#emergencyAccommodations#endOfLifeSupport#fairPricing#membershipSavings#easyOnlineBooking#ampleParking#lowStressHandling#longTermLoyalty#receptionIssues#orderDelays
Overall Ratings
🐾Tips for Pet Owners
- Consider joining Healthy Pets Plus if you visit regularly—multiple reviewers felt the discounts and free consultations were good value.
- Book online for convenience, and call ahead for urgent issues as the team often finds emergency slots or can help coordinate alternatives.
- Arrive a few minutes early; some reviewers noted strict lateness policies that could lead to rescheduling.
- If you’re collecting medications or special orders, confirm that the full order has arrived before driving in.
- Let the team know if your pet is anxious—reviewers frequently mentioned gentle, low‑stress handling and follow‑up support.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜18:00 | |||||||
| 07:00〜19:00 | |||||||
| 08:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets South Toowoomba is in Toowoomba City at 366 Stenner Street, Toowoomba QLD 4350. As there isn’t a train or light-rail station within easy walking distance, driving is usually the simplest option; street parking is typically available nearby (check local signage). If you’re using public transport, use Google Maps to plan a bus route to the clinic.
They’re open Monday–Thursday 7:00 am–7:00 pm, Friday 7:00 am–6:00 pm, Saturday 8:00 am–5:00 pm, and closed on Sunday. Hours: Mon–Thu 7:00 am–7:00 pm; Fri 7:00 am–6:00 pm; Sat 8:00 am–5:00 pm; Sun closed.
You can call the clinic on (07) 4635 3616 or visit their website for details: https://www.greencrossvets.com.au/vets/south-toowoomba/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=toowoomba_city
You can book online via their website’s appointment portal, or call to book if you prefer or if your pet’s issue is urgent. Reviewers also mentioned the online booking is quick and convenient: https://www.greencrossvets.com.au/vets/south-toowoomba/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=toowoomba_city
Veterinary fees in Australia aren’t regulated by the government and Medicare doesn’t cover pets, so consultation prices vary by clinic and the type of care needed. Call the clinic for a current quote, and if your pet may need a procedure, ask for an itemised written estimate. If you need urgent help after hours, be aware that fees are typically higher. Pet insurance can help with eligible costs, and some clinics offer payment-plan options; ask the clinic what they can support.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some may support pet-insurance gap claims or payment plans; please call ahead to confirm what’s available at this clinic.
They accommodate emergency and trauma cases (including snake bites) during opening hours—call ahead so the team can prepare. For after-hours emergencies, call to enquire or use a 24/7 veterinary emergency hospital; note that after-hours fees are usually higher across Australia.
Yes—street parking is typically available on Stenner Street and surrounding streets near the clinic; check local signage and time limits.
Services highlighted by reviewers include dentistry and dental extractions, desexing and general surgery, preventive care and vaccinations, emergency and trauma care (including snake bites), end-of-life and palliative care, and low-stress handling for anxious pets.
The clinic is rated 4.7 out of 5 from 248 reviews, with owners praising the compassionate, friendly team, clear explanations, thorough exams, smooth surgeries and dental work, gentle low-stress handling and follow-up calls, plus easy online booking and ample parking. A small number mentioned front-desk frustrations, strict lateness policies, occasional order delays and isolated disagreements about diagnoses or costs, but these were outliers compared with the broader positive feedback.
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Last updated: 30 June 2026