236 reviews
191 Hume Street, QLD 4350
#compassionateCare#friendlyStaff#clearCommunication+13
Herriot House Veterinary Surgery
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, professional manner of the vets and nurses, with many noting thorough examinations, clear explanations and genuine compassion. Several highlighted strong outcomes from procedures ranging from desexing to complex eye-removal surgery, plus helpful follow-up calls and check-ups. Long‑term clients (spanning many years) frequently mention how comfortable even anxious pets are made to feel. A few also described the clinic as clean, well maintained and homely.
💬Common Feedback & Suggestions
A minority of reviewers reported concerns about bedside manner and customer service, citing brusque or rude interactions and a perceived decline in compassion since key vets left. There were a few serious complaints about diagnosis or case management (including tick paralysis cases, pressure toward major interventions, and one anaesthetic death), along with frustrations about being turned away near closing or long waits on busy days. Pricing drew mixed reactions: some felt costs or in‑clinic medication prices were high, while others felt inclusions and value were good. Overall sentiment is largely positive, but these issues were raised by a noticeable subset of reviewers.
🏥Clinic Specialties
- Emergency and urgent care
- Desexing and general soft‑tissue surgery
- Ophthalmic surgery (eye removals for glaucoma)
- Tick paralysis management
- Snake bite treatment
- End‑of‑life and euthanasia support
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#emergencyAccommodating#longTermClients#followUpCalls#patientWithAnxiousPets#valueForMoneyMixed#pricingConcerns#rudeReceptionReports#misdiagnosisConcerns#availabilityIssues#longWaits#cleanComfortableClinic#endOfLifeSupport
Overall Ratings
🐾Tips for Pet Owners
- Book ahead for Saturdays and other busy times, as a few reviewers reported longer waits or delays.
- If you’re coming near closing or in an emergency, call first to confirm they can see you and have a backup 24/7 hospital in mind.
- Discuss your budget and ask for itemised quotes or alternatives; some reviewers said the team worked within budgets, and medications may be cheaper sourced elsewhere.
- Let them know if your pet is anxious or a large breed so the team can allow extra time and a gentler approach.
- If you have a bird or exotic pet, confirm species acceptance in advance, as one reviewer noted birds were not seen.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - 183 Herries Street, Toowoomba City Toowoomba Car Park
350m185 Herries St, Toowoomba City QLD 4350, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Herriot House Veterinary Surgery is at Cnr 143 West and Herries Streets, Toowoomba QLD 4350, in Toowoomba City. There isn’t a train or light‑rail station within easy walking distance, so driving is the simplest option. Street parking is usually available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stop for your trip.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:00 pm; closed Sundays. Hours may vary on public holidays, so call ahead to confirm.
Call (07) 4639 1733 or visit their website: https://www.herriothousevets.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb
To book, call the clinic during opening hours. For urgent cases or if you’re attending near closing time, call first to check availability. If your pet is anxious, a large breed, or you have an exotic species, mention this when booking so appropriate time and handling can be arranged.
In Australia, vet fees aren’t regulated and vary by clinic and case, and Medicare doesn’t cover pets. Please call the clinic for a current consultation quote, and if a procedure is recommended, ask for an itemised written estimate. If after‑hours care is offered or required, be aware fees are typically higher. Pet insurance may help with costs, and some clinics offer payment‑plan or gap‑claim options—ask what’s available to you.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day.
They accommodate emergencies and urgent cases during their opening hours; if you have an emergency—especially near closing or after hours—call first to confirm they can see you. The clinic is not a 24/7 hospital, so it’s wise to have a backup after‑hours emergency hospital in mind if needed.
Yes—street parking is typically available around the corner of West and Herries Streets; check signage for time limits or restrictions. Allow a little extra time during busier periods.
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Last updated: 30 June 2026