228 reviews
Unit 3/6 Queen St, Narellan NSW 2567, Australia
#compassionateCare#clearCommunication#gentleHandling+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth, compassion and clear communication, saying pets were treated like family and anxious animals handled gently. Many cited excellent clinical outcomes — from emergency stabilisation and surgery (including dental and bladder stone procedures) to thorough check-ups and follow-ups — delivered by skilled, professional vets. Convenience also stood out, with people noting they could be fit in urgently, choose between the Narellan and Campbelltown sites, and find easy parking in a clean clinic.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive with very few concerns. One reviewer felt pressured by an upsell to a paid wellness plan/pet insurance and suggested clearer upfront explanations of inclusions and limitations. A few comments mentioned the clinic can be busy, though staff still managed to accommodate urgent cases.
🏥Clinic Specialties
- Emergency and critical care
- Dentistry and dental surgery
- Urological and soft tissue surgery
- Diagnostic imaging (X-ray and ultrasound)
- Rabbit and small mammal medicine
- End-of-life and bereavement support
🏷️Keywords
#compassionateCare#gentleHandling#clearCommunication#thoroughExams#emergencyCare#flexibleAppointments#multiLocationConvenience#parkingAvailable#veryClean#followUpCalls#anxiousPetsHandled#longTermLoyalty#dentalProcedures#diagnosticImaging#fairPricing#pushySalesConcern
Overall Ratings
🐾Tips for Pet Owners
- If your pet is unwell or it’s urgent, call ahead — reviewers say the team often fits patients in even when fully booked.
- You can choose between the Narellan and Campbelltown sites and still see the same team; ask which location has the earliest availability.
- Discuss costs upfront and clarify what any wellness plan/pet insurance includes before committing, so you know exactly what’s covered.
- There’s plenty of parking; arrive a little early to settle your pet and let staff know if you’d prefer low-stress handling for anxious animals.
- Rabbit owners: ask about the once-yearly vaccine and book ahead to ensure stock is available.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:00 | |||||||
| 08:30〜18:00 | |||||||
| 08:30〜21:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Narellan is at 8 Yarmouth Pl, Narellan NSW 2567, and driving is usually simplest as there’s no nearby train or light-rail station within walking distance. Street parking is typically available around the clinic (check local signage). If you’re using public transport, use Google Maps to find the nearest bus route and stops for your trip.
The clinic is open Monday to Saturday, with a late night on Thursdays, and closed on Sundays. Hours: Mon–Wed & Fri 8:30 am–6:00 pm; Thu 8:30 am–9:00 pm; Sat 8:30 am–5:00 pm.
You can contact the clinic on (02) 4606 3663. For general information, visit their website: https://www.greencrossvets.com.au/vets/narellan/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=narellan
To book, call the clinic; for urgent cases, call ahead so they can prioritise your pet. You can also visit their website to view services and find contact options, and ask whether the Narellan or Campbelltown site has the earliest availability.
Consultation fees in Australia vary by clinic and are not government-regulated, and Medicare does not cover pets. Please call the clinic for a current quote, and request an itemised written estimate for any procedures. If you need after-hours emergency care, be aware fees are typically higher. Pet insurance and third‑party payment-plan options exist in Australia, but availability varies by clinic—ask what’s available and how claims are handled.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day of your visit.
The team provides emergency and critical care and can often fit in urgent cases during opening hours (with late trading on Thursdays). After-hours availability isn’t listed—call to enquire; if the clinic is closed, seek a 24/7 emergency hospital.
Yes—street parking is typically available near the clinic; please check local signage. Arriving a little early can help you find a spot and settle your pet.
Services include emergency and critical care, dentistry and dental surgery, urological and soft tissue surgery, diagnostic imaging (X-ray and ultrasound), rabbit and small mammal medicine, and end-of-life and bereavement support.
Pet owners rate the clinic 4.8/5.0 (40 reviews), praising warm, compassionate care, gentle handling of anxious pets, clear communication, and strong clinical outcomes across emergencies, surgeries and routine check-ups. Reviewers also noted convenient, flexible appointments (including being fit in urgently) and easy parking, with a few comments about busy periods and one suggestion to explain wellness plan inclusions more clearly.
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Last updated: 22 June 2026