224 reviews
4/372 Eastern Valley Way, Chatswood NSW 2067, Australia
#compassionateCare#goesAboveAndBeyond#patientExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being warm, compassionate and professional, with clear explanations and thorough exams. Many noted quick help for urgent issues and short-notice bookings, plus good outcomes for procedures like desexing, dental work and lump treatment. Cats and anxious pets were handled gently, with a calm, cat‑friendly setup and staff who take the time to make visits low‑stress. Long‑term clients highlighted consistent care over many years and strong follow‑up.
💬Common Feedback & Suggestions
While reviews are overwhelmingly positive, a few recurring concerns appeared. Several owners mentioned high staff turnover and seeing a different vet each visit, which affected continuity. There were isolated complaints about boarding (a cage breach and a light health check), one report of a rude grooming interaction years ago, and a single remark about being very expensive; one reviewer also felt recent ownership changes had impacted service. These were exceptions rather than the rule, but prospective clients who value continuity may wish to request a preferred vet when booking.
🏥Clinic Specialties
- Cat-friendly handling and facilities
- Dentistry and dental procedures
- Desexing and routine surgery
- Emergency and same-day appointments
- Boarding services
- Puppy school and training
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#catFriendly#anxiousPetHandling#emergencyFitIns#flexibleScheduling#longTermClients#dentalCare#boardingServices#puppySchool#continuityConcerns#staffTurnover#pricingMixed#ownershipChangeConcerns
Overall Ratings
🐾Tips for Pet Owners
- If continuity matters to you, request the same vet when booking as reviewers noted some rotation of clinicians.
- For urgent or short-notice issues, call ahead—many reviewers were fitted in quickly for emergencies.
- Mention if your pet is anxious or a cat so staff can use the cat-friendly area and low-stress handling.
- Ask for a clear treatment plan and cost estimate—staff are described as thorough and good at explaining options.
- If using boarding, confirm enclosure security and request a full health check at drop‑off.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vetfriends Chatswood is at 1-3 Smith St, Chatswood NSW 2067. The closest public transport is Roseville train station, about a 23-minute walk, with Chatswood train station also about a 23-minute walk. As it’s a longer walk, consider driving or taking a bus (check Google Maps for current routes). Street parking is usually available nearby—always check local signage.
They’re open Monday to Friday, 8:00 am to 6:00 pm.
Call (02) 9882 3433 or visit their website: https://chatswood.vetfriends.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb
You can book online via their website or call the clinic; for urgent issues, call ahead as reviewers report they’re often able to fit in same-day appointments.
Consultation fees vary between Australian vet clinics and aren’t government‑regulated, and Medicare doesn’t cover pets—please call the clinic for a current quote. For any procedure, ask for an itemised written estimate. If you need care outside normal hours, note that after‑hours fees at emergency vets are typically higher. Pet insurance can help with unexpected costs, and some clinics offer payment‑plan options—ask what’s available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts.
They can often fit urgent cases in for same‑day or emergency appointments during opening hours; call ahead so the team can triage your pet. After‑hours arrangements aren’t listed—if you need help outside hours, call the clinic for guidance.
Street parking is typically available near the clinic—check signage for time limits and restrictions. No nearby paid car park was identified.
Services highlighted by reviewers include cat‑friendly handling and facilities, dentistry and dental procedures, desexing and routine surgery, emergency/same‑day appointments, boarding services, and puppy school/training.
They’re rated 4.6 out of 5 from 137 reviews, with praise for warm, compassionate staff, clear explanations, thorough exams, quick help for urgent issues, gentle handling of cats and anxious pets, and strong follow‑up. Some owners mentioned staff turnover affecting continuity and isolated concerns about boarding and pricing; if continuity matters to you, request your preferred vet when booking.
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Last updated: 22 June 2026