167 reviews
232 The Entrance Rd, Long Jetty NSW 2261, Australia
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being exceptionally caring, compassionate and friendly, with clear communication and thorough explanations. Many note strong clinical outcomes, including saving or significantly extending pets’ lives, and gentle, supportive end‑of‑life care. Reviewers also highlight helpful advice for new puppies, smooth vaccination/microchipping visits, and competent dental care. Long‑term loyalty is common, with multiple families returning for years and recommending the clinic to others.
💬Common Feedback & Suggestions
While most feedback is very positive, several reviewers reported being refused treatment in urgent situations, particularly if not existing clients, which caused distress. A few comments mention brusque or rude phone/reception interactions, and some felt policies were profit‑focused (e.g., a non‑refundable appointment fee or a request to sedate a dog for vaccination due to breed). There is an isolated but serious complaint about a failed desexing later identified by another clinic. Overall sentiment is strongly favourable, with these concerns raised by a minority.
🏥Clinic Specialties
- Dental care and procedures
- Vaccinations and microchipping
- Geriatric and end‑of‑life care
- Puppy school and training support
- Grooming services
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#knowledgeableVets#endOfLifeSupport#dentalCare#puppySchool#groomingAvailable#loyalClients#easyBooking#emergencyRefusals#rudeReception#pricingConcerns#cleanClinic#professionalTeam#helpfulAdvice
Overall Ratings
🐾Tips for Pet Owners
- For urgent or emergency situations, call ahead and have a backup emergency hospital in mind as some reviewers report the clinic may not accept non‑regular clients in crises.
- Ask about fees and policies (e.g., non‑refundable appointment charges or any sedation requirements) when booking to avoid surprises.
- If you’re bringing a new puppy, plan to discuss training and care—reviewers found the team generous with practical advice and puppy school support.
- For end‑of‑life visits, you can request minimal waiting and a quiet, compassionate setup—many owners felt well supported during euthanasia.
- If you need grooming or dental work, mention this when booking; both services are noted positively in reviews and may require scheduling.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
APW Motorcycles
618m475 The Entrance Rd, Long Jetty NSW 2261, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Stella Street Veterinary Clinic is at 16 Stella St, Long Jetty NSW 2261. The closest public transport is the Swadling St opp Lindsay St bus stop, about a 3‑minute walk (approximately 260 m). If you’re driving, there’s a car park near APW Motorcycles roughly an 8‑minute walk away, and you can use Google Maps for the best driving or bus route.
They’re open Monday to Friday, 8:00 am–6:00 pm. No weekend hours are listed; check the website or call ahead for public holiday updates.
Call (02) 4332 6026 for enquiries or visit http://www.stellavets.com.au/ for more information.
You can book by calling the clinic or reaching out via their website; mention if you need grooming, dental work or puppy school, as these may require advance scheduling.
Consultation fees in Australia aren’t regulated and vary by clinic, so call the clinic for their current consult fee. There’s no government‑published veterinary fee schedule and Medicare doesn’t cover pets, so for any procedure ask for an itemised written estimate. If you have pet insurance, ask how claims are handled; some clinics offer gap claims or payment‑plan options, but availability varies.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Their listed hours are Monday to Friday, 8:00 am–6:00 pm, with no after‑hours service shown. For urgent or emergency cases, call ahead; reviews note they may not accept non‑regular clients in a crisis, so keep a nearby emergency hospital in mind.
Services noted for this clinic include dental care and procedures, vaccinations and microchipping, geriatric and end‑of‑life care, puppy school and training support, and grooming services.
Pet owners rate the clinic 4.6/5 from 149 reviews, praising caring and compassionate vets and nurses, clear communication, strong clinical outcomes and supportive end‑of‑life care. Some feedback mentions being declined in urgent situations (especially for non‑clients), occasional brusque phone interactions, pricing concerns, and an isolated complaint about a desexing; overall sentiment is strongly favourable.
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Last updated: 22 June 2026