295 reviews
80 St, Willoughby NSW 2067, Australia
#compassionateCare#thoroughExams#clearCommunication+12
What owners report about visiting
1 community reports｜1/5 details added｜Updated 7/31
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
Awaiting owner input on cost explanations.
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Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being kind, compassionate and thorough. Many describe clear explanations, proactive follow-up calls, and successful outcomes from surgeries, dental work and medical investigations. Nervous pets were handled gently, and several people noted convenient touches such as easy online booking, online medication refills and being fit in for urgent same-day visits.
💬Common Feedback & Suggestions
While the vast majority of reviews are positive, a small but notable number mention administrative hiccups such as long waits, lost or rescheduled bookings, and occasional curt reception interactions. A subset of reviewers felt prices had increased or were higher than quoted, and some disliked policies around repeat scripts. There are also a few serious reports of misdiagnosis or medication errors, suggesting variability between clinicians. Overall sentiment remains strongly favourable, but these are areas where consistency could improve.
🏥Clinic Specialties
- Soft-tissue surgery and post-op care
- Dentistry and dental cleans
- Emergency and toxicity management
- Complex diagnostics and second opinions
- End-of-life and palliative care
- Gentle handling for anxious pets
🏷️Keywords
#compassionateCare#clearCommunication#friendlyStaff#gentleHandling#goodWithAnxiousPets#thoroughExams#promptEmergencyCare#longTermClients#onlineBooking#medicationRefills#followUpCalls#pricingConcerns#appointmentIssues#longWaits#cleanClinic#surgicalExpertise
Overall Ratings
🐾Tips for Pet Owners
- Book online early and call if your pet needs urgent care; several reviewers were accommodated for same-day or weekend issues.
- If costs are a concern, ask for a written estimate and discuss medication and script options up front to avoid surprise add-ons.
- Let the team know if your pet is anxious so they can prepare gentle handling and extra time to keep the visit calm.
- Use the online medication refill service and bring prior records or test results to speed diagnosis and treatment decisions.
- Allow a little buffer around your appointment and consider confirming your booking ahead of time, as a few reviewers reported delays or admin mix-ups.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜20:00 | |||||||
| 09:00〜16:00 | |||||||
| 10:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Vivid Vapors"
527m131 Sydney St, North Willoughby NSW 2068, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Willoughby Veterinary Hospital is at 193 High St, Willoughby NSW 2068. The closest public transport is Chatswood train station (about a 23‑minute walk); Artarmon train station is about a 25‑minute walk. As both are a fair walk, consider driving or planning a bus via Google Maps. A 24‑hour car park is listed near Vivid Vapors, about a 7‑minute walk away.
They’re open Mon–Fri 8:00am–8:00pm, Sat 9:00am–4:00pm, and Sun 10:00am–12:00pm; hours may vary on public holidays, so call ahead to confirm.
You can contact Willoughby Veterinary Hospital on (02) 9958 8775. General information is also available at http://www.willoughbyvet.com.au/.
You can book online via http://www.willoughbyvet.com.au/ or call the clinic to schedule; for urgent or same‑day concerns, please call before arriving.
Consultation fees vary by clinic in Australia and aren’t government‑regulated, and Medicare doesn’t cover pets. For the most up‑to‑date consultation price at Willoughby Veterinary Hospital, please call the clinic. For any procedures, ask for an itemised written estimate in advance. If you need care outside normal hours, be aware after‑hours fees are typically higher. If you have pet insurance or prefer payment‑plan options, ask what they can process.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what Willoughby Veterinary Hospital accepts on the day.
They manage emergencies and toxicity cases during opening hours; if your pet is in distress, call ahead so the team can prepare. After‑hours availability isn’t listed—if you need help outside posted hours, call to check options or head to the nearest 24/7 emergency vet, noting that after‑hours fees are generally higher.
Pet owners rate it 4.6/5 from 355 reviews, praising kind and compassionate vets and nurses, thorough exams, clear communication and follow‑up calls, successful surgeries and dental care, gentle handling of anxious pets, and convenient online booking and medication refills; some note longer waits, occasional booking/admin mix‑ups, pricing concerns, and a few variable clinical experiences.
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Have you ever been seen here successfully without a reservation?
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Last updated: 22 June 2026