717 reviews
469 Great Western Hwy, Pendle Hill NSW 2145, Australia
#compassionateCare#fearFreeHandling#clearCommunication+13
What owners report about visiting
1 community reports｜1/5 details added｜Updated 7/29
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
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What owners say
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What owners say
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What owners say
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the genuinely caring, compassionate team and the vets’ clear, thorough communication. Many highlighted excellent outcomes from surgeries and urgent care (from desexing and lump removals to foreign‑body, BOAS and knee surgery), gentle handling of anxious pets, and thoughtful follow‑up. Reviewers also appreciated fair pricing, the clean, modern new premises with easy parking, and the ability to fit in urgent cases. Long‑term clients of decades repeatedly said they wouldn’t go anywhere else and frequently recommend the clinic.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A small number of owners reported dissatisfaction with diagnosis or treatment delays, and one mentioned complications and limited follow‑up after surgery. There was also an isolated comment about an injection given in the waiting room on an unrestrained dog, and a complaint about pets not being monitored after hours. At busy times, waits can occur due to emergencies, so clearer expectations around triage and after‑hours/overnight care could help.
🏥Clinic Specialties
- Soft-tissue surgery (desexing, lump and foreign-body removal)
- Orthopaedic and knee surgery
- Brachycephalic airway (BOAS) surgery
- Allergy and dermatology management
- End-of-life and euthanasia support
- Small mammal and avian care
🏷️Keywords
#compassionateCare#skilledSurgeons#thoroughExplanations#friendlyStaff#longTermLoyalty#emergencyFitIns#reasonablePricing#easyParking#modernFacilities#followUpUpdates#anxietyHandling#petBoarding#puppyPreschool#busyAtTimes#afterHoursLimitations#misdiagnosisConcern
Overall Ratings
🐾Tips for Pet Owners
- Book ahead where possible—this clinic can get busy, though they often fit in urgent cases the same day.
- If your pet may need monitoring overnight, ask about after‑hours arrangements and emergency referral options in advance.
- Use the on‑site parking and arrive a little early; let staff know if your pet is anxious so they can use low‑stress handling or discuss a home visit.
- Discuss costs and treatment options upfront—the team is transparent on pricing and can tailor a plan to your pet’s needs.
- For extras like cat boarding or puppy pre‑school, reserve early and share your pet’s medical history so staff can plan appropriate care.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜16:00 | |||||||
| 08:00〜19:00 | |||||||
| 09:00〜14:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Bike Rack
255mPendle Hill NSW 2145, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pendle Hill Veterinary Hospital is at 8/3-11 Hallmark St, Pendle Hill NSW 2145. It’s about a 3‑minute walk from Pendle Hill train station and around an 18‑minute walk from Toongabbie train station. If you’re driving, on‑site parking is available and there is nearby street parking as well.
Pendle Hill Veterinary Hospital is open Monday to Friday 8:00 am–7:00 pm, Saturday 8:00 am–4:00 pm, and Sunday 9:00 am–2:00 pm.
You can contact Pendle Hill Veterinary Hospital on (02) 9636 5641. You can also visit their website at http://www.pendlehillvets.com.au/ or drop in during opening hours.
Book by calling the clinic during opening hours. They often fit in urgent cases the same day, so if it’s time‑sensitive please call first, and let the team know if your pet is anxious so they can plan low‑stress handling or discuss a home visit.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, so call the clinic for a current consultation quote. For any procedure or surgery, ask for an itemised written estimate. If your pet needs after‑hours or emergency care, fees are typically higher. Consider pet insurance, and if needed ask about general payment‑plan options when you call.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic.
They can often fit in urgent cases during normal opening hours; for after‑hours or overnight care, call the clinic for guidance on their arrangements and any recommended emergency hospitals. If your pet may need monitoring overnight, ask in advance how this is managed.
Yes—on‑site parking is available at the clinic, and owners report easy parking at the modern premises. There is also street parking nearby; allow a little extra time at busy periods.
The clinic provides soft‑tissue surgery (including desexing, lump and foreign‑body removal), orthopaedic and knee surgery, brachycephalic airway (BOAS) surgery, allergy and dermatology management, end‑of‑life and euthanasia support, and small mammal and avian care. They also offer extras such as cat boarding and puppy preschool.
Pet owners rate the clinic 4.9 out of 5 from 525 reviews, with high praise for the caring team, clear communication, excellent surgical outcomes, gentle handling of anxious pets, fair pricing, clean modern facilities with easy parking, urgent fit‑ins, and thorough follow‑up. A few reviews mention occasional diagnosis or treatment delays, an isolated concern about an injection given in the waiting room, a complaint about pets not being monitored after hours, and waits during busy times.
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Last updated: 22 June 2026