525 reviews
8/3-11 Hallmark St, Pendle Hill NSW 2145, Australia
#compassionateCare#skilledSurgeons#thoroughExplanations+13
Great Western Animal Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s genuine compassion and gentle, fear‑free handling that keeps even anxious or reactive pets calm. Vets are described as thorough and professional, clearly explaining options and providing regular updates during hospital stays and surgeries. Many reported excellent outcomes after emergencies, dental and eye procedures, and appreciate how well the whole team—from reception to nurses—looks after their pets over many years.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A small number of owners felt costs were high or unexpected for relatively minor issues and one described the clinic as money‑driven. One reviewer wished the six‑monthly consult requirement for medication refills had been explained up front, and there was an isolated complaint about an in‑clinic management incident with another client’s dog. Several noted fees can be on the pricey side, so clear quotes and financial consent were appreciated.
🏥Clinic Specialties
- Emergency and critical care
- Dentistry and dental surgery
- Ophthalmology (eye surgery)
- Exotic and avian medicine (rabbits and birds)
- Puppy school and training
- Cardiology diagnostics (echocardiograms)
🏷️Keywords
#compassionateCare#fearFreeHandling#clearCommunication#thoroughExplanations#regularUpdates#emergencyCare#surgicalExpertise#endOfLifeSupport#longTermLoyalty#friendlyReception#minimalWaits#easyParking#boardingAndPuppySchool#priceConcerns#transparentPricing#insuranceGapClaims
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised quote and discuss treatment options and costs before proceeding; reviewers valued clear financial consent.
- If your pet is on ongoing medication, confirm script‑refill and recheck intervals (e.g., six‑monthly consults) to avoid surprises.
- For anxious pets or cats, request fear‑free measures (treats, numbing cream) and use the separate cat area for a calmer visit.
- Bring your pet insurance details—staff can process on‑the‑spot gap claims for many policies.
- Book ahead if you prefer seeing the same vet or need dental/eye procedures, and allow a little time for parking.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜14:00 | |||||||
| 08:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Great Western Animal Hospital is at 469 Great Western Hwy, Pendle Hill NSW 2145. It’s about a 16‑minute walk from Pendle Hill train station. If you’re driving, street parking is typically available nearby—please check local signage.
They’re open Monday to Friday 8:00am–7:00pm, Saturday 8:00am–2:00pm, and Sunday 8:00am–12:00pm.
You can call (02) 9631 9322. You can also find information and make enquiries via their website: https://www.greatwesternanimalhospital.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gbp_gwah
To book, please call the clinic during opening hours; you can also enquire via their website for availability and appointment options.
Consultation fees in Australia aren’t government‑regulated and vary by clinic and the type of visit, so it’s best to call the clinic for a current quote. Ask for an itemised written estimate for any procedures or tests before you proceed. If you need emergency or after‑hours care, fees are typically higher. Pet insurance doesn’t work like Medicare and won’t cover everything, but it may offset costs—ask about claiming options and any payment‑plan availability when you call.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay). This clinic can process on‑the‑spot pet‑insurance gap claims for many policies—bring your policy details. Call ahead to confirm the payment methods and any payment‑plan options currently available.
They provide emergency and critical care services; for urgent cases during opening hours, call ahead so the team can prepare. For after‑hours assistance, call first to confirm availability; if they’re closed, head to a 24/7 veterinary emergency hospital.
They offer a wide range of services, including:
- Emergency and critical care
- Dentistry and dental surgery
- Ophthalmology (eye surgery)
- Exotic and avian medicine (rabbits and birds)
- Puppy school and training
- Cardiology diagnostics (echocardiograms)
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Last updated: 22 June 2026