75 reviews
1a/5 Salisbury Rd, Castle Hill NSW 2154, Australia
#compassionateCare#knowledgeableVet#thoroughAndCaring+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, patient team who take time to listen, explain clearly and follow up after visits. Many report excellent outcomes across routine care and emergencies, including complex surgeries and hospital stays, and highlight the respectful support provided during end‑of‑life care. Long‑term clients spanning decades and multi‑pet households repeatedly note reliable, professional care from reception through to vets and nurses.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a minority raised concerns about pricing, including unexpected medication costs, mark‑ups and charges they didn’t anticipate. A few clients reported communication or service issues such as perceived rudeness/dismissiveness, consent misunderstandings, being turned away without an appointment, and rare clinical concerns like misdiagnosis or delayed referral. There were also isolated complaints about grooming quality and one report of a lost bird with poor follow‑up.
🏥Clinic Specialties
- Emergency and critical care
- Orthopaedic and soft‑tissue surgery
- End‑of‑life and euthanasia support (including home visits)
- Grooming and bathing services
- Boarding and dog daycare
- Medical hospitalisation and follow‑up
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#followUpCalls#emergencyAccommodations#surgicalExpertise#endOfLifeSupport#groomingServices#boardingAndDaycare#longTermClients#cleanFacilities#friendlyStaff#sameDayAppointments#pricingConcerns#occasionalRudeService
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and discuss medication options or a written script if you want to compare pharmacy prices.
- Confirm exactly which vaccines or add‑on treatments are planned before the consult to avoid unexpected charges.
- If your pet is anxious or reactive, request a quiet room or foyer clear of other animals—they accommodate this.
- Book grooming or boarding well in advance as slots can fill quickly.
- For seniors or complex cases, discuss referral or second‑opinion options early if progress seems slow.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜19:00 | |||||||
| 08:00〜15:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Gilroy Catholic College Parking
475m17-37 Marie St, Castle Hill NSW 2154, Australia
Purple Carpark
625mCastle Hill NSW 2154, Australia
The Atmosphere Parking Entrance
687m299 Old Northern Rd, Castle Hill NSW 2154, Australia
Parking - Castle Hill Library
715m15 Castle St, Castle Hill NSW 2154, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Castle Hill Veterinary Hospital is at 1 Francis St, Castle Hill NSW 2154. It’s about a 10‑minute walk (approx. 799 m) from Castle Hill metro station. If you’re driving, nearby parking options include Gilroy Catholic College Parking (about a 6‑minute walk), Purple Carpark (about 8 minutes), and The Atmosphere Parking Entrance (about 9 minutes).
They’re open Monday to Friday 7:00 am–7:00 pm and Saturday 8:00 am–3:00 pm; they’re closed on Sundays. Check the website for any updates before you visit.
You can call (02) 9634 2712 or visit https://www.castlehillvets.com.au/ for general enquiries and updates.
To book an appointment, call the clinic during opening hours and they’ll schedule you in; you can also check their website for service information and availability. For grooming or boarding, book well in advance, and if your pet is anxious or reactive, ask for a quiet room when booking.
Consultation costs vary by clinic and case in Australia, there’s no government‑published fee schedule, and Medicare doesn’t cover pets. Call the clinic for their current consult fee and ask for a written, itemised estimate for any procedure or hospital care. If you need after‑hours or emergency attention, fees are typically higher. Pet insurance may help with costs, and some clinics offer payment plans or gap claims—ask what options are available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
They provide emergency and critical care services; for urgent cases, call ahead for advice so the team can prepare. If care is needed outside opening hours, be aware after‑hours fees at vet hospitals are typically higher and ask about options and costs if you’re referred.
Yes—nearby options include Gilroy Catholic College Parking (about a 6‑minute walk), Purple Carpark (about 8 minutes) and The Atmosphere Parking Entrance (about 9 minutes). Allow a little extra time to park during peak periods.
Services highlighted include emergency and critical care; orthopaedic and soft‑tissue surgery; end‑of‑life and euthanasia support (including home visits); grooming and bathing; boarding and dog daycare; and medical hospitalisation with follow‑up.
They’re highly rated at 4.7/5.0 from 394 reviews, with pet owners praising the compassionate, patient team, clear communication and follow‑up, strong outcomes for routine and complex care, and respectful end‑of‑life support. Clean facilities and long‑term client loyalty are frequently noted, while a minority mention pricing surprises and occasional service or grooming concerns.
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Other veterinary clinics near Castle Hill
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Last updated: 22 June 2026