394 reviews
1 Francis St, Castle Hill NSW 2154, Australia
#compassionateCare#thoroughExams#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vet’s caring manner, deep knowledge and thorough, practical approach to treatment. Many noted she goes above and beyond, is great with anxious dogs and cats alike, and offers clear advice and follow‑up. Several mentioned successful procedures and even life‑saving care, plus years‑long loyalty and confidence in the clinic. Pricing was repeatedly described as fair, reasonable and not overcharged.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few concerns raised. A small number of reviewers reported negative interactions, describing rudeness or an intimidating manner, and one called their experience awful. One reviewer disliked being kept outside during/after COVID-era consults and paying from outside, which made them uneasy. Apart from these isolated points, there were few recurring issues mentioned.
🏥Clinic Specialties
- Feline medicine and cat care
- Cat boarding
- Desexing and soft‑tissue surgery
- Emergency and trauma care
- Dermatology and allergy management
- Fearful or anxious pet handling
🏷️Keywords
#compassionateCare#knowledgeableVet#thoroughAndCaring#personalisedAttention#clearAdvice#reasonablePricing#catFriendly#anxiousDogsHandledWell#emergencyCare#catBoarding#groomingServices#easyBooking#openLate#longTermClients#covidCurbsideConcerns
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious, let the team know when booking; they’re patient and may build trust gradually, including outside the clinic if needed.
- Call ahead for urgent cases—reviews mention late‑notice appointments and being open late in emergencies.
- Discuss estimates up front; many reviewers found fees reasonable and appreciated transparent pricing.
- For cat boarding or grooming, book early, especially around holidays or busy periods.
- Check the current consult/entry policy so you know whether you can accompany your pet inside during the visit.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - Castle Hill Homemaker Shopping Centre Castle Hill Car Park
497m6 Victoria Ave, Castle Hill NSW 2154, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hills Animal Hospital is at 1a/5 Salisbury Rd, Castle Hill NSW 2154. It’s about a 14‑minute walk from Hills Showground metro station and roughly 15 minutes from Norwest metro. If you’re driving, Secure Parking – Castle Hill Homemaker Shopping Centre Castle Hill Car Park is approximately a 6‑minute walk (about 497 m) from the clinic.
They’re open Monday to Friday 9:00 am–6:00 pm and Saturday 9:00 am–12:00 pm; closed on Sunday.
You can call the clinic on (02) 9659 1088 or visit their website at http://hillsanimalhospital.com.au/.
Book by calling the clinic or enquire via their website. For urgent cases or if you need a same‑day slot, call ahead to check availability.
Consultation fees vary by clinic in Australia and aren’t government‑regulated, and Medicare doesn’t cover pets. Call the clinic for their current consultation price and ask for an itemised written estimate for any procedure. If you need emergency or after‑hours care, note that fees are typically higher. Pet insurance may help with costs, and some clinics offer options like GapOnly claims or payment plans (e.g. VetPay, Afterpay)—ask what’s available at this clinic.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); call ahead to confirm what Hills Animal Hospital accepts and whether they can process pet‑insurance gap claims or offer payment plans.
They provide emergency and trauma care; for urgent cases, call ahead so the team can prepare. After hours, phone first to confirm availability or guidance; if they’re closed, seek a 24/7 emergency hospital, and be aware after‑hours surcharges are common.
Yes—paid parking is available at Secure Parking – Castle Hill Homemaker Shopping Centre Castle Hill Car Park, about a 6‑minute walk (~497 m) from the clinic. You can also check surrounding streets for signed parking and allow extra time during busy periods.
Specialty services include feline medicine and cat care, cat boarding, desexing and soft‑tissue surgery, emergency and trauma care, dermatology and allergy management, and gentle handling for fearful or anxious pets.
Yes—Hills Animal Hospital is cat‑friendly, with a strong focus on feline medicine and dedicated cat care including boarding. If your cat is anxious, let the team know when booking so they can take things slowly and build trust.
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Last updated: 22 June 2026