396 reviews
25/1-9 Livingstone Rd, Petersham NSW 2049, Australia
#compassionateCare#thoroughExams#clearCommunication+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for their compassion, patience and clear explanations, with many long‑term clients saying their pets are treated like family. Numerous reviews highlight excellent outcomes for French Bulldogs and other brachycephalic breeds, including BOAS and soft‑palate surgeries, as well as thoughtful end‑of‑life support. People also noted helpful same‑day/Sunday appointments and that anxious pets were handled gently.
💬Common Feedback & Suggestions
While most feedback is positive, some reviewers raised concerns about pricing, with several feeling costs were high or that extra tests or procedures were suggested. A few mentioned inconsistent communication between different vets, rescheduled or mishandled appointments, and occasional rude or uninterested front‑desk interactions. There are isolated but serious reports of misdiagnosis or poor surgical outcomes, alongside COVID‑era frustrations about not accompanying pets inside. Overall sentiment is strongly favourable, but owners suggest clearer quotes, consistent notes, and smoother admin.
🏥Clinic Specialties
- Brachycephalic and bulldog/Frenchie care
- BOAS and soft palate surgery
- Cherry eye and other ophthalmic procedures
- End‑of‑life and euthanasia support
- Feline medicine and cattery/boarding
- Wound care and surgical management
🏷️Keywords
#compassionateCare#brachycephalicExperts#frenchieBulldogFocus#thoroughExplanations#patientWithAnxiousPets#endOfLifeSupport#sameDayAppointments#openSundays#longTermClients#cleanFacilities#priceConcerns#upsellingConcerns#inconsistentNotes#appointmentRescheduling#rudeReception#surgicalComplicationsReports
Overall Ratings
🐾Tips for Pet Owners
- If you have a Frenchie or other brachy breed, ask about their BOAS/soft‑palate experience and request a detailed written quote before proceeding.
- Confirm your appointment on the day and allow a little extra time for parking and crossing the busy road out front.
- Discuss costs upfront, ask for a written treatment plan, and bring prior records to help avoid repeat tests or medications.
- Let the team know if your pet is anxious so they can tailor handling; bringing high‑value treats can help.
- For urgent issues, call ahead as they have accommodated same‑day and Sunday visits in the past.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:30 | |||||||
| 09:00〜13:00 | |||||||
| 09:00〜16:00 | |||||||
| 09:00〜18:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Crystal Street car park
296m126 Crystal St, Petersham NSW 2049, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Petersham Veterinary Hospital is at 296 Stanmore Rd, Petersham NSW 2049. It’s about a 6‑minute walk from Petersham train station (train) and roughly 6 minutes from Stanmore train station as well. If you’re driving, the Crystal Street car park is around a 4‑minute walk away. For buses or the quickest route, pop the address into Google Maps.
They’re open Mon 9:00 am–6:30 pm; Tue–Fri 8:00 am–6:30 pm; Sat 9:00 am–4:00 pm; Sun 9:00 am–1:00 pm. Hours may vary on public holidays, so call ahead to confirm.
You can call (02) 9560 5255 or visit their website at http://www.petvets.com.au/ for more information.
You can book by calling the clinic or heading to their website to enquire. If your pet’s issue is urgent, call ahead as they may be able to accommodate same‑day slots, including on Sundays.
Veterinary fees in Australia aren’t regulated and there’s no government‑published fee schedule, so consultation prices vary. For the most accurate, up‑to‑date cost, please call the clinic for a current quote and ask for an itemised written estimate for any procedures or surgery. If you have pet insurance or prefer payment‑plan options (e.g. VetPay/Afterpay/GapOnly), ask the clinic what they can support.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans—please call ahead to confirm what’s available at this clinic.
Based on owner feedback, they’re noted for brachycephalic and bulldog/Frenchie care, BOAS and soft‑palate surgery, cherry eye and other ophthalmic procedures, wound care and surgical management, feline medicine and cattery/boarding, plus compassionate end‑of‑life and euthanasia support.
They hold a 4.4/5 rating from 216 Google reviews, with praise for compassionate vets and nurses, clear explanations, gentle handling of anxious pets, good outcomes for Frenchies/brachy breeds, clean facilities, and helpful same‑day/Sunday appointments. Some reviewers felt pricing was high or wanted clearer quotes, and a few mentioned inconsistent communication, occasional admin issues, or isolated concerns about diagnoses or surgical outcomes.
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Last updated: 22 June 2026