68 reviews
Shop 13, Menai Metro, 72-80 Allison Cres, Menai NSW 2234, Australia
#compassionateCare#friendlyStaff#clearCommunication+13
What owners report about visiting
1 community reports｜1/5 details added｜Updated 8/16
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being deeply caring, honest and professional, with many long‑term clients saying they wouldn’t go anywhere else and even travel long distances. Fees are repeatedly described as very reasonable or significantly cheaper than elsewhere, with clear, conservative advice that avoids unnecessary procedures. Clinical results were frequently highlighted, including successful surgeries (cruciate, eye, lump removals), effective dental work and diagnoses aided by on‑site imaging, plus calm handling of anxious and large‑breed pets.
💬Common Feedback & Suggestions
While reviews are overwhelmingly positive, a small number reported poor bedside manner or rough handling, including distress during nail trims and one account of an aggressive response to a snap from an elderly dog. A few owners mentioned long waits and difficulty getting urgent bookings (e.g., a dental extraction delayed nearly a fortnight), reflecting how busy the practice can be. One or two disagreed with diagnoses or felt communication was curt. Overall sentiment is strongly favourable, but some suggest improving appointment availability, wait times and consistency in gentle handling.
🏥Clinic Specialties
- Dentistry and dental cleanings/extractions
- Advanced imaging (CT) for diagnostics
- Orthopaedic and soft‑tissue surgery
- Greyhound and large‑breed care
- Rabbit and small‑mammal medicine
- Desexing and rescue support
🏷️Keywords
#compassionateCare#fairPricing#noUpselling#skilledSurgeons#affordableDentistry#ctImaging#greyhoundFriendly#rabbitCare#rescueSupport#easyParking#friendlyStaff#clearCommunication#loyalClientele#longWaits#appointmentAvailabilityIssues#handlingConcerns
Overall Ratings
🐾Tips for Pet Owners
- Book ahead for dentals and surgeries as this busy practice can fill up quickly; call to check for cancellations if your case is urgent.
- Allow extra time for your visit, especially at peak times, as wait times can be longer due to high demand.
- Discuss costs up front and ask about options—many reviewers found the fees very reasonable and saved money with second opinions here.
- If your pet is anxious, let the team know in advance and advocate for gentle handling during procedures like nail trims.
- Rabbit owners: ask about their low‑cost vaccinations and small‑mammal experience noted by other clients.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜11:30 | |||||||
| 08:00〜19:00 | |||||||
| 09:30〜11:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Companion Animal Practice is at 5/21 Carter Rd, Menai NSW 2234. The closest public transport is Menai Ambulance Station on Menai Rd (bus), about a 2‑minute walk (~133 m). If you’re driving, street parking is typically available nearby—check local signage for time limits.
They’re open Monday–Friday 8:00 am–7:00 pm, Saturday 8:00 am–11:30 am, and Sunday 9:30 am–11:30 am. Hours may change on public holidays—check the website or call ahead to confirm before you visit.
You can contact Companion Animal Practice on (02) 9543 6912. You can also visit their website at http://companionanimalpractice.com.au/ or drop by the clinic at 5/21 Carter Rd, Menai NSW 2234.
You can book by calling the clinic or requesting a booking via their website. This is a busy practice, so book ahead for dentals and surgeries, and if your case is time‑sensitive, ask about cancellations for an earlier slot.
Consultation fees in Australia vary by clinic and aren’t government‑regulated, so it’s best to call the clinic for a current quote. Medicare doesn’t cover pets; for procedures, ask for an itemised written estimate, and consider how your pet insurance or any payment‑plan options might help with costs.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); call ahead to confirm what this clinic accepts on the day. Some clinics also process pet‑insurance gap claims or offer payment plans (e.g., GapOnly, VetPay, Afterpay), but availability varies—ask when you book.
They offer dentistry (including cleanings and extractions), advanced CT imaging for diagnostics, orthopaedic and soft‑tissue surgery, desexing, greyhound and large‑breed care, rabbit and small‑mammal medicine, and rescue support.
Yes—according to their specialties, they see rabbits and other small mammals. Call ahead to confirm your pet’s species and the specific care required.
Yes—street parking is typically available around the clinic on Carter Rd and nearby streets; check local signage for any restrictions. No nearby paid parking lot was identified.
Pet owners rate it 4.8/5 from 277 Google reviews, praising caring, honest staff, clear advice, fair pricing and strong clinical outcomes (surgeries, dentals, imaging‑assisted diagnoses). A few mentioned longer waits, difficulty getting urgent bookings and occasional handling concerns, but overall sentiment is highly favourable.
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Last updated: 22 June 2026