4.0
16 reviews
312 Londonderry Rd, Richmond NSW 2753, Australia
#friendlyStaff#knowledgeableVets#compassionateCare+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently highlight a genuinely caring, professional team and knowledgeable vets who are thorough, gentle and able to settle anxious pets. Many report good outcomes from surgeries and urgent cases, with prompt help noted after hours and on Sundays/public holidays. The clinic is repeatedly described as very clean and well run, with thoughtful touches like follow‑up calls and even help lodging insurance claims.
💬Common Feedback & Suggestions
While feedback is overwhelmingly positive, a small number of reviews describe feeling judged or spoken to condescendingly, and a few cite rough handling or unresolved issues. Several commenters raise cost concerns, mentioning being charged a consult just to obtain a procedure quote, upselling, or generally high fees. Convenience could be improved by addressing limited parking and ensuring clarity around after‑hours cut‑offs; a couple of reviewers reported being turned away shortly after closing. These were outliers against a strong overall pattern of praise.
🏥Clinic Specialties
- End-of-life care and cremation coordination
- Small mammal and exotic pet care (rats, guinea pigs, lizards)
- Soft-tissue surgery and minor procedures
- Emergency and after-hours care
- Gentle handling of anxious or nervous pets
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#thoroughConsults#gentleHandling#anxiousPets#endOfLifeSupport#exoticsAndWildlife#emergencyAndAfterHours#cleanFacilities#quickServiceEvenWhenBusy#pricingConcerns#upsellingConcerns#limitedParking#occasionalRudeManner#strongRecommendations
Overall Ratings
🐾Tips for Pet Owners
- If you need weekend or after‑hours care, call ahead to confirm opening times and any arrival cut‑offs.
- Parking is limited out front, so arrive a bit early to secure a spot.
- Ask about consult fees and likely price ranges upfront for procedures (e.g., dental cleans) to avoid surprises.
- For guinea pigs, rats, lizards or especially nervous pets, request a vet noted by reviewers for gentle handling and experience with exotics.
- Ask reception if they can submit insurance claims on your behalf and about expected follow‑up after visits.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜14:00 | |||||||
| 08:30〜19:00 | |||||||
| 10:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Paul’s Car Park
735mFrancis St, Richmond NSW 2753, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Richmond Vet Hospital is at 118 Windsor St, Richmond NSW 2753. By public transport, it’s about a 4‑minute walk from Richmond train station and about a 5‑minute walk from East Richmond train station. If you’re driving, parking is limited out front; the nearest larger option is Paul’s Car Park, about a 9‑minute walk (approx. 735 m).
They’re open Monday to Friday 8:30am–7:00pm, Saturday 8:30am–2:00pm, and Sunday 10:00am–1:00pm. Hours may vary on public holidays, so call ahead to confirm.
You can call (02) 4578 4229 for assistance, or visit http://www.richmondvet.com.au/ for more information.
To book, please call the clinic during opening hours. For urgent or after‑hours cases, call before coming in to confirm availability.
Consultation fees aren’t government‑regulated in Australia and vary between clinics and time of day, so please call the clinic for their current consult price. For any procedure, ask for an itemised written estimate beforehand. If you’re attending after hours, fees are typically higher. Medicare doesn’t cover pets; consider pet insurance and general payment‑plan options (e.g. VetPay, Afterpay, GapOnly claims) to help manage costs.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
Yes—Richmond Vet Hospital provides after‑hours and emergency care. Reviews note prompt help after hours and on Sundays/public holidays, but availability and cut‑off times can vary, so call ahead before you set out; fees are usually higher outside normal hours.
Parking is limited directly outside the clinic on Windsor St. If spaces are full, Paul’s Car Park is about a 9‑minute walk (~735 m) away, or consider arriving by train via Richmond or East Richmond stations.
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Last updated: 22 June 2026