412 reviews
392 Woodstock Ave, Rooty Hill NSW 2766, Australia
#walkInClinic#noAppointmentsNeeded#compassionateCare+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being compassionate, approachable and genuinely animal-focused, with many saying they would not go anywhere else even after decades. Reviewers highlighted clear explanations, careful follow-up and strong outcomes, including successful surgeries, prompt diagnoses and support through difficult end-of-life decisions. Many also noted fair, often cheaper-than-others pricing and no upselling, plus patience with nervous pets.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but several owners reported difficulty getting through on the phone and booking delays, especially post‑COVID, with some citing appointment-only policies and being booked out for days or weeks. A few mentioned long waits at busy times. There were isolated complaints about administrative issues (e.g., passport paperwork or getting prescription copies) and occasional concerns about inconsistent examination thoroughness or advice from less-experienced staff. Overall sentiment remains very favourable despite these access and admin frustrations.
🏥Clinic Specialties
- Dentistry and dental surgery
- Desexing and routine surgery
- Emergency and urgent care triage
- Seizure management and medical workups
- Compassionate euthanasia and end-of-life care
- General soft‑tissue surgery and postoperative care
🏷️Keywords
#compassionateCare#longTermClients#affordablePricing#noUpselling#clearCommunication#thoroughExplanations#emergencyAccommodations#hardToReachByPhone#bookingDelays#busyClinic#easyParking#friendlyStaff#trustedVets#endOfLifeSupport#cleanClinic#patientWithAnxiousPets
Overall Ratings
🐾Tips for Pet Owners
- Book early as appointments fill quickly; if it’s urgent, ask if they can squeeze you in.
- If you struggle to get through by phone, try calling during consultation hours or visit in person to make an appointment.
- For anxious or reactive pets, ask if you can enter via a back entrance to avoid the waiting room.
- Discuss treatment options and costs up front; pricing is commonly described as very reasonable and they don’t upsell.
- If you need paperwork (e.g., passports or prescription records), confirm requirements ahead of time to avoid admin hiccups.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 15:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Bike Rack
114mRooty Hill NSW 2766, Australia
Commuter Kerbside Parking
201m11 Beames Ave, Rooty Hill NSW 2766, Australia
Rooty Hill Station Commuter Carpark
240m1 Station St, Rooty Hill NSW 2766, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Rooty Hill Veterinary Surgery is at 26 Rooty Hill Rd S, Rooty Hill NSW 2766, about a 2-minute walk from Rooty Hill train station. If you’re driving, nearby options include Rooty Hill Station Commuter Carpark (about a 3-minute walk) and Commuter Kerbside Parking (about a 3-minute walk), with a bike rack roughly 1 minute away.
They’re open Monday to Friday 9:00am–12:00pm and 3:00pm–6:00pm. The clinic operates split sessions on weekdays and is not listed as open on weekends in the provided hours.
You can contact Rooty Hill Veterinary Surgery on (02) 9625 0499 or via their website: http://www.pinkpages.com.au/rooty-hill-veterinary-surgery/9883353/listing.
To book, call the clinic during consultation hours or visit in person to arrange a time. Appointments can fill quickly, so book early; if it’s urgent, ask if they can squeeze you in, and if you struggle to get through by phone, try calling during consulting times or drop by to make the booking.
Consultation fees in Australia vary by clinic and are not government-regulated, and Medicare doesn’t cover pets, so call the clinic for a current quote. For any procedure, ask for an itemised written estimate; if you need after-hours emergency care at a 24/7 centre, be aware those fees are typically higher. Pet insurance and payment-plan options exist in general, but check with the clinic about what they accept.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans (e.g., GapOnly, Afterpay, VetPay); call ahead to confirm what this clinic accepts on the day.
They can triage urgent cases and try to accommodate emergencies during opening hours—call ahead so the team can prepare. For after-hours needs, call first to check availability; if they’re closed, seek a 24/7 emergency hospital, noting that after-hours fees are usually higher.
Yes—parking is convenient nearby, including Rooty Hill Station Commuter Carpark (about a 3-minute walk) and Commuter Kerbside Parking (about a 3-minute walk), plus a bike rack roughly 1 minute from the clinic.
The clinic provides dentistry and dental surgery, desexing and routine surgery, general soft‑tissue surgery with postoperative care, seizure management and medical workups, emergency and urgent care triage, and compassionate euthanasia and end‑of‑life care.
Pet owners rate the clinic 4.8/5.0 from 592 reviews, praising compassionate, approachable vets and nurses, clear explanations with careful follow‑up, successful outcomes, fair pricing with no upselling, and patience with nervous pets. Some note difficulty getting through by phone, booking delays and occasional long waits at busy times, but overall sentiment is very positive.
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Last updated: 22 June 2026