52 reviews
Entry via Hunter Lane, Unit 4/6-18 Bridge Rd, Hornsby NSW 2077, Australia
#compassionateCare#knowledgeableVets#thoroughExams+12
What owners report about visiting
1 community reports｜1/5 details added｜Updated 8/30
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
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What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praise the vets’ compassion, clear explanations and strong clinical skills, with multiple reports of accurate diagnoses and lifesaving help in emergencies (e.g., tick paralysis, chocolate toxicity, choking). Many highlight fair, transparent pricing and options, including guidance with insurance claims and cost‑effective alternatives. The team is frequently described as friendly, patient and welcoming, and pets are comfortable returning. Extra services like boarding, grooming, puppy school, home visits, and rehab options such as hydrotherapy and acupuncture also drew positive remarks.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns noted. A small number of reviewers mentioned unclear communication or an inconsistent experience with a non‑lead vet, and one or two felt some visits were expensive. The clinic can be busy and there were mentions of queues, though several people still reported prompt or on‑time service.
🏥Clinic Specialties
- Emergency and critical care
- Surgery and tumour management
- Preventive care and vaccinations
- Rehabilitation, hydrotherapy and acupuncture
- Boarding and grooming services
- Exotic and small mammal care
🏷️Keywords
#compassionateCare#friendlyStaff#skilledDiagnosis#emergencyCare#surgeryAndOncology#honestPricing#transparentCosts#clearExplanations#responsiveTeam#puppySchool#hydrotherapyAndAcupuncture#boardingAndGrooming#exoticPetCare#homeVisits#insuranceHelp#busyClinic
Overall Ratings
🐾Tips for Pet Owners
- If it’s an urgent situation, call ahead—reviews note the team has fitted pets in even when fully booked.
- Ask about treatment options and costs upfront; owners report transparent pricing and affordable alternatives.
- Book puppy school, boarding or grooming in advance, as the clinic is popular and can get busy.
- If needed, enquire about home visits or contactless handovers—both were accommodated for others.
- Bring your pet insurance details; staff have helped clients navigate and even lodge claims.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜14:00 | |||||||
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hornsby Heights Vet Hospital is at 21 Ethel St, Hornsby NSW 2077, Australia. It’s about a 14-minute walk from Asquith train station. If you’re driving, street parking is typically available nearby—check local signage for time limits.
They’re open Monday to Friday 9:00 am–7:00 pm and Saturday 9:00 am–2:00 pm; closed on Sunday.
Call (02) 9476 3307 or visit http://www.hornsbyheightsvethospital.com.au/ for more information.
You can book by calling the clinic or using the contact options on their website; if it’s urgent, call ahead so the team can prepare.
Consultation fees in Australia vary by clinic and aren’t government-regulated, and Medicare doesn’t cover pets. For the most up-to-date consultation fee, call the clinic and ask for a current quote, and request an itemised written estimate for any procedure or hospital stay. If your pet is seen after-hours, fees are typically higher. Pet insurance can help with costs, and some clinics offer gap claims or payment plans—ask what options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims (e.g. GapOnly) or payment plans (e.g. VetPay, Afterpay). As options vary by clinic, call ahead to confirm what’s accepted at Hornsby Heights Vet Hospital.
Yes—emergency and critical care are listed among the clinic’s services, and reviews note lifesaving help in urgent situations. If it’s an emergency, call ahead; for after-hours assistance, call to enquire about availability.
Available services include: • Emergency and critical care • Surgery and tumour management • Preventive care and vaccinations • Rehabilitation, hydrotherapy and acupuncture • Boarding and grooming • Puppy school • Home visits • Exotic and small mammal care.
Yes, the clinic provides exotic and small mammal care. Call ahead to confirm they can see your pet’s species and to discuss any special handling needs.
The clinic is highly rated at 4.8/5.0 from 155 reviews, with praise for compassionate vets, clear explanations, accurate diagnoses and fair, transparent pricing. Owners highlight friendly staff, help with insurance claims, and extras like boarding, grooming, puppy school and rehab (hydrotherapy/acupuncture). A few mentioned occasional communication issues or higher costs on some visits, and that the clinic can get busy, though many still reported prompt service.
Help with one question
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Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
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Other veterinary clinics near Hornsby
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#compassionateCare#knowledgeableVets#thoroughExams+13
Source: Google Maps
Last updated: 22 June 2026