381 reviews
384 Lane Cove Rd, North Ryde NSW 2113, Australia
#compassionateCare#knowledgeableVets#fearFreeHandling+12
Small Animal Specialist Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassionate, professional care and clear communication. Many mention thorough explanations of diagnoses and options, upfront cost estimates, and frequent updates (often daily, with photos) during hospital stays. Reports of strong clinical outcomes are common across emergency/ICU, oncology, neurology, cardiology and surgery, with several pets described as saved or recovering remarkably well. Quick triage and reliable after‑hours/holiday support helped ease stress during emergencies.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but some concerns recur. Several owners found costs very high, even when value was acknowledged, and a few felt parts of the ED consult process were rushed or that follow‑up (e.g., call‑backs or test results) could be more consistent. There were isolated but serious complaints about outcomes or aftercare (e.g., a problematic knee surgery recovery, a bird medicated inappropriately, long waits late at night, and billing/communication frustrations). These appear to be outliers against a strong overall pattern of care, but they suggest room to tighten communication, follow‑up and discharge planning.
🏥Clinic Specialties
- Emergency and critical care
- Oncology and radiation therapy
- Neurology and IVDD surgery
- Cardiology and heart surgery
- Avian and exotic medicine
- Orthopaedic and TPLO surgery
🏷️Keywords
#compassionateCare#clearCommunication#regularUpdates#skilledSpecialists#emergencyCare#triageEfficiency#afterHoursSupport#costTransparency#highCosts#endOfLifeCompassion#orthopaedicSurgery#neurologyIVDD#oncologyCare#cardiologyExpertise#avianExotics#friendlyStaff
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for triage advice and to confirm which location is least busy or most appropriate for your pet’s issue, especially after hours or on holidays.
- Ask for an upfront estimate and discuss all treatment options and risks; reviews note the team is transparent and willing to explain costs and plans.
- Be prepared for specialist‑level fees; consider pet insurance or financial arrangements in advance for emergencies.
- Provide your pet’s history, medications and any recent test results to streamline assessment and reduce delays.
- If you have a bird or exotic pet, confirm avian/exotics vet availability and arrange how/when test results will be communicated.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Parkmonkey
373m3.20/32 Delhi Rd, North Ryde NSW 2113, Australia
Mowbray Park Car Park
398m23 Walkers Dr, Lane Cove North NSW 2066, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Small Animal Specialist Hospital is at 1 Richardson Pl, North Ryde NSW 2113. It’s about a 10‑minute walk (approx. 775 m) from North Ryde metro station. If you’re driving, nearby paid parking is available at Parkmonkey (about a 5‑minute walk, open 24 hours) and Mowbray Park Car Park (about a 5‑minute walk).
The hospital operates 24 hours, 7 days for emergencies and critical care. Specialist consultations are by appointment, so check the website or call ahead for specific clinic times and public holiday arrangements.
You can contact the clinic on (02) 9889 0289. For general information, visit https://sashvets.com/locations/sydney/?utm_source=google&utm_medium=organic&utm_campaign=gmb; in an emergency, call ahead for triage advice before you arrive.
To book, call the clinic or use the website to enquire about available appointment times. For emergencies, you can attend 24/7—if safe to do so, call ahead for triage guidance and to confirm the least busy location.
Veterinary fees in Australia aren’t regulated and vary by clinic and time of day, so please call for a current consultation quote. Ask for an itemised written estimate for any procedure or hospital stay. Because this hospital provides emergency/after‑hours care, be aware after‑hours fees are typically higher. Consider pet insurance and, if needed, ask about payment‑plan options; availability and terms vary.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); please call ahead to confirm what this clinic accepts. Some clinics also support pet‑insurance gap claims or payment plans—availability varies, so enquire when booking.
Yes—emergency and critical care is available 24/7 at the North Ryde hospital. Walk‑ins are prioritised by triage; if you can, call ahead for advice and estimated wait times, especially on weekends and public holidays.
Yes—nearby paid parking includes Parkmonkey (about a 5‑minute walk, open 24 hours) and Mowbray Park Car Park (about a 5‑minute walk). Allow extra time during busy periods, and consider drop‑off if your pet needs urgent care.
The hospital provides specialist care in emergency and critical care, oncology and radiation therapy, neurology (including IVDD surgery), cardiology and heart surgery, avian and exotic medicine, and orthopaedic/TPLO surgery. Call to confirm current specialist availability and referral requirements.
Pet owners rate the hospital highly at 4.6/5 from 2,643 reviews, praising compassionate, professional care and clear communication. Reviews highlight thorough explanations, upfront estimates and frequent updates during hospital stays, with strong outcomes across emergency/ICU, oncology, neurology, cardiology and surgery. Some feedback mentions high costs, occasional long waits late at night and variable follow‑up, so it helps to discuss plans and discharge instructions clearly.
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Last updated: 22 June 2026