121 reviews
16 Ross St, Parramatta NSW 2150, Australia
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners repeatedly praised the friendly, compassionate team and the vets’ clear, thorough explanations. Many cite excellent outcomes across routine care and more complex cases such as dental extractions and ear haematoma surgery, plus sensitive end‑of‑life support and even wildlife care. Anxious pets were handled gently, with several noting their animals were unusually relaxed in consults. People also liked practical touches such as online booking, being fit in at short notice, and payment help like Afterpay, discounts and wellness plans.
💬Common Feedback & Suggestions
While most feedback is positive, recurring concerns include pricing being higher than expected and a perception of upselling. A number of reviewers reported rude or dismissive interactions at reception/management, difficulty getting through on the phone, and occasional long waits. A few serious complaints mention poor communication around critical cases and mixed experiences with boarding. These are in the minority but appear across several years, suggesting room to improve consistency in customer service, transparency and access.
🏥Clinic Specialties
- Dentistry and dental extractions
- Soft tissue surgery (e.g., ear haematoma repair)
- End‑of‑life and euthanasia support
- Wildlife and avian care
- Anxiety and behaviour support
- Pet boarding and grooming services
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearExplanations#handlesAnxiousPets#emergencySupport#dentistryAndSurgery#wildlifeCare#boardingAndGrooming#cleanFacilities#paymentOptions#pricingConcerns#longWaits#hardToReachByPhone#upsellingConcerns#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- If cost is a concern, ask about pricing options up front, including seniors discounts, first‑visit promos, Afterpay and the Wellness Plan mentioned by reviewers.
- Booking online shows available times and can help avoid phone queues; for urgent issues, call ahead and ask if they can fit you in.
- Parking is available nearby (including limited spots noted on Grose Street), so plan a few extra minutes at busy times.
- If your pet is anxious, let the team know on arrival—they’re often able to adjust handling to keep visits calm.
- For boarding, provide your pet’s usual diet and clear written instructions to help ensure continuity of care.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
HA Parramatta parking
447m11 Mason St, North Parramatta NSW 2151, Australia
Secure Parking - Entrada, Parramatta Car Park
583m24 Ross St, Parramatta NSW 2150, Australia
Secure Parking - Entrada, Parramatta Car Park
592m20 Victoria Rd, Parramatta NSW 2150, Australia
Car Park
730m314 Victoria Rd, North Parramatta NSW 2151, Australia
Wilson Parking - The Octagon Car Park
771m70 Phillip St, Parramatta NSW 2150, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Parramatta Veterinary Hospital is at 100 Grose St, Parramatta NSW 2151. The closest public transport is the Fennell Street light rail stop, about an 8‑minute walk (approx. 678 m); Prince Alfred Square light rail stop is about a 9‑minute walk (approx. 712 m). If you’re driving, nearby parking includes HA Parramatta parking (around a 6‑minute walk) and Secure Parking – Entrada (about a 7‑minute walk), with limited on‑street parking on Grose Street.
They are open Monday to Friday, 8:30 am to 6:00 pm. No weekend hours are listed in the provided schedule—check the website or call ahead to confirm current trading times and public‑holiday arrangements.
You can call (02) 9630 5520 or visit their website at https://www.parramattavet.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb.
You can book online via their website, which shows available times, or call the clinic to arrange an appointment; for urgent concerns, call ahead to see if they can fit you in.
Veterinary fees in Australia aren’t government‑regulated and can vary by clinic, and Medicare doesn’t cover pets. For the current consult fee at Parramatta Veterinary Hospital, please call the clinic. If your pet needs a procedure, ask for an itemised written estimate. If you require urgent or after‑hours care, be aware fees are typically higher. Pet insurance and payment‑plan options may help with costs—ask your insurer and the clinic about what’s available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also offer pet‑insurance gap claims or payment plans. Call ahead to confirm what Parramatta Veterinary Hospital currently accepts—reviewers have mentioned options like Afterpay and a wellness plan, but availability can change.
Yes—nearby options include HA Parramatta parking (about a 6‑minute walk) and Secure Parking – Entrada (around a 7‑minute walk), plus limited on‑street parking on Grose Street; allow a few extra minutes at busy times.
Based on the provided summary, they offer: - Dentistry and dental extractions - Soft tissue surgery (e.g., ear haematoma repair) - End‑of‑life and euthanasia support - Wildlife and avian care - Anxiety and behaviour support - Pet boarding and grooming services. Call ahead to discuss your pet’s specific needs.
They note wildlife and avian care in their services, so they do see birds and some wildlife—call ahead to confirm if they can see your particular species and whether a suitable vet is available.
They’re rated 4.4/5 from 293 Google reviews. Owners praise the friendly, compassionate team, clear explanations, gentle handling of anxious pets, and good outcomes across routine care and surgeries, plus sensitive end‑of‑life and wildlife care. Some feedback notes higher‑than‑expected pricing, occasional upselling concerns, difficulty getting through by phone, long waits at times, and mixed experiences with reception and boarding.
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Last updated: 22 June 2026