173 reviews
205 Windsor Rd, Vineyard NSW 2756, Australia
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for compassionate, professional care and clear communication. Many cited excellent outcomes in emergencies and complex surgeries, including snakebites, broken legs, dental procedures, caesareans and brachycephalic work, with fast triage, quick lab results and thorough follow‑up. Long‑term clients and breeders say they trust the team and several noted fees were fair or lower than other clinics.
💬Common Feedback & Suggestions
A minority of reviews raised customer‑service and admin issues, such as brusque reception, record‑keeping errors (e.g., vaccination dates/medication notes), and not being advised of after‑hours or walk‑in fees. A few owners felt prices were high or inconsistent, and some reported difficulty getting appointments (including periods of not taking new clients). One reviewer described the premises as outdated/dark and another noted a one‑off cleanliness lapse. Overall, concerns were occasional compared with the largely positive feedback.
🏥Clinic Specialties
- Emergency and after-hours care
- Orthopaedic surgery and fracture repair
- Breeding and reproductive care (including caesareans)
- Dentistry and dental surgery
- Brachycephalic airway surgery
- Exotics and wildlife care (rabbits, kangaroos)
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#emergencyCare#afterHours#fastTriage#surgeryExpertise#orthopaedicSurgery#reproductiveServices#dentistryCare#breederRecommended#reasonablePrices#longTermClients#adminIssues#pricingConcerns#appointmentDelays
Overall Ratings
🐾Tips for Pet Owners
- For emergencies or after-hours needs, call ahead— they often accommodate urgent cases but additional fees for walk-ins/after-hours may apply.
- Book early for surgeries and popular vets, as appointments can fill quickly and there have been times when new clients weren’t being accepted.
- Ask for an itemised estimate and discuss treatment options up front to avoid bill surprises.
- Bring your pet’s medical history and double‑check that vaccination dates and medications are recorded correctly.
- Let staff know if your pet is anxious or reactive; reviewers found the team very accommodating with fearful or aggressive animals.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 09:00〜18:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vineyard Veterinary Hospital is at 703 Windsor Rd, Vineyard NSW 2765. It’s about a 25‑minute walk from Vineyard train station and around a 37‑minute walk from Riverstone station; because it’s a fair distance, driving or planning a bus via Google Maps is often easiest. Street parking is typically available in Vineyard—please check local signage before you park.
They’re open Monday to Friday 9:00am–6:00pm, and Saturday and Sunday 9:00am–12:00pm. Hours may differ on public holidays, so call ahead or check their website for updates.
You can call (02) 9627 1257 for enquiries or emergencies, and visit their website at https://www.vineyardvet.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb for more information. For urgent cases or after‑hours needs, please phone before heading in.
To book, call the clinic to arrange a time, as appointments can fill quickly—especially for surgeries and popular vets. For emergencies or after‑hours needs, call ahead so the team can prepare; walk‑in or after‑hours fees may apply.
Veterinary fees in Australia aren’t regulated by the government and Medicare doesn’t cover pets, so consultation prices vary—call the clinic for a current quote. If your pet needs a procedure, ask for an itemised written estimate, and be aware after‑hours fees are typically higher. Pet insurance and third‑party payment options exist in Australia; check your policy and ask the clinic what they accept.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—call ahead to confirm what’s available at this clinic.
Yes—emergency and after‑hours care is a listed service, and owners report fast triage and strong outcomes. Call ahead before you arrive, and note that after‑hours or walk‑in surcharges are commonly higher.
The clinic’s noted services include orthopaedic surgery and fracture repair, breeding and reproductive care (including caesareans), dentistry and dental surgery, brachycephalic airway surgery, emergency/after‑hours care, and exotics and wildlife care. Discuss your pet’s case with the team and request an itemised estimate before proceeding.
Yes—exotics and wildlife care are listed, including species such as rabbits and kangaroos. Call ahead to confirm the species, what services are available, and appointment times.
The hospital is highly rated at 4.7/5.0 from 464 reviews, with owners praising compassionate, professional care, clear communication, fast triage, and excellent outcomes in emergencies and complex surgeries. Some feedback mentions occasional admin or customer‑service issues, inconsistent pricing perceptions, and appointment availability at busy times, but overall recommendations are very strong.
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Last updated: 22 June 2026