193 reviews
36 cunninghame st vic
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the caring, gentle manner of the vet and team, noting clear explanations, follow-up calls after consults and no hard sell. Several reviews highlight prompt help in emergencies, including life‑saving care, and positive outcomes from surgery. Many also felt pricing was fair, mentioning low consult fees, great prices and a lack of upselling, and some appreciated the compassion shown during end‑of‑life moments.
💬Common Feedback & Suggestions
There are recurring concerns about communication and reliability: multiple reviewers reported unanswered calls, lack of call‑backs, and an appointment not honoured with the clinic closed at the booked time. A few cited booking frustrations for desexing and inconsistent quotes, with one mentioning a rude receptionist and others calling prices changed later. One reviewer alleged a serious missed issue on a puppy health check, and another felt less confident with complex cases. Overall sentiment is mostly positive, but these service and communication issues were notable for some clients.
🏥Clinic Specialties
- Emergency and urgent care
- Soft‑tissue surgery
- Desexing and spay/neuter
- Microchipping
- Puppy and new‑pet health checks
- End‑of‑life care and bereavement support
🏷️Keywords
#compassionateCare#caringStaff#professionalVet#clearExplanations#followUpCalls#promptEmergencyCare#lifeSavingTreatment#fairPricing#noUpsell#inconsistentPricing#poorCommunication#unreturnedCalls#bookingDifficulties#appointmentNoShows#rudeReceptionist#loyalClients
Overall Ratings
🐾Tips for Pet Owners
- For surgeries or desexing, confirm the appointment and opening time the day before and again on the morning to avoid any surprises.
- Ask for a written, itemised quote up front to prevent confusion about pricing or later changes.
- If your pet has an urgent issue, call ahead—reviewers report they have been fit in promptly for emergencies.
- For complex medical problems, discuss referral options or consider a second opinion if you’re unsure.
- If you don’t receive a call‑back, follow up proactively or try calling at different times of day.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ark Vet is at 320a York St, Sale VIC 3850. There isn’t a train or light-rail station within easy walking distance, so most visitors drive. Street parking is typically available nearby—check local signage for time limits. If you’re using public transport, use Google Maps to find the nearest bus route and stops.
Ark Vet is open Monday to Friday, 8:30 am–5:00 pm. No weekend hours were provided—call ahead to confirm before you travel.
You can contact Ark Vet on (03) 5143 3118. You can also visit their website for clinic information: https://www.localvet.com.au/ArkVet/Default.aspx
To book, call the clinic during business hours; for urgent cases, call ahead so the team can advise and prepare. Based on client feedback, it’s wise to confirm surgery/desexing bookings and opening times the day before and again on the morning of your appointment.
Veterinary fees in Australia vary by clinic and are not government-regulated, and Medicare does not cover pets. For a current consultation quote, call the clinic and ask for a written, itemised estimate for any procedures. If you need emergency or after-hours care, fees are typically higher. Pet insurance may help with costs, and some clinics use payment-plan or gap-claim options (e.g. VetPay, Afterpay, GapOnly)—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans—call ahead to confirm what Ark Vet accepts before your visit.
Ark Vet provides emergency and urgent care—call ahead so the team can advise and fit you in if possible. For after-hours or if the clinic is closed, search Google Maps for the nearest 24/7 emergency vet and head there directly.
Yes—street parking is typically available near the clinic; remember to check local signage for time limits or restrictions.
Services highlighted by pet owners include emergency and urgent care, soft‑tissue surgery, desexing (spay/neuter), microchipping, puppy and new‑pet health checks, and end‑of‑life care with bereavement support.
Ark Vet is rated 4.0 out of 5 from 36 reviews, with praise for caring, gentle staff, clear explanations, follow-up calls, prompt emergency help, fair pricing without upselling, and compassionate end‑of‑life care. Some reviewers reported communication issues such as unanswered calls or missed call-backs, an appointment not honoured with the clinic closed, booking frustrations for desexing, inconsistent quotes, and a few concerns about complex cases or a missed issue on a puppy check.
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Last updated: 10 July 2026