173 reviews
384 Dean Street, Frenchville QLD 4701
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate and professional manner of the team, noting friendly reception and supportive nurses. Many highlighted thorough, knowledgeable vets with clear communication and strong outcomes across surgeries (including ACL repairs, dental procedures and emergencies) and end‑of‑life care. After‑hours responsiveness and the ability to fit in urgent or short‑notice visits were repeatedly mentioned. Fair pricing and a modern, clean facility with easy parking and a convenient location also stood out.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few minor concerns. One reviewer reported an undisclosed fee that was later refunded but said they were asked not to return, and another outlier accused the clinic of being money‑focused. A couple of practical notes included incorrect Saturday hours shown online, an occasional wait when vets ran late, and one comment about a betta fish needing a better setup. Otherwise, criticisms were rare and outweighed by strong endorsements.
🏥Clinic Specialties
- After-hours and emergency care
- Cruciate ligament surgery (ACL)
- Dentistry and dental surgery
- End-of-life and palliative care
- Wildlife assessment and rescue referrals
- Exotics and small mammals (reptiles and rats)
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#afterHoursSupport#emergencyCare#euthanasiaSupport#fairPricing#cleanModernFacility#convenientLocation#easyParking#onlineBooking#accommodatingForReactiveDogs#wildlifeTriage#exoticsAndSmallMammals
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues outside normal hours, call first—reviewers report quick after‑hours responses and timely care.
- Ask for an itemised quote and clarify any potential extra fees up front to avoid surprises.
- If you have a reactive or anxious pet, mention it when booking—staff were described as very accommodating.
- Parking is available off‑street; arrive a few minutes early for smooth check‑in.
- Double‑check current Saturday opening times by phone, as one reviewer noted outdated hours listed online, and call ahead for wildlife cases (one reviewer noted bats weren’t accepted).
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜16:00 | |||||||
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Torenbeek Veterinary Clinic is at 339 Dean Street, Frenchville QLD 4701 in Rockhampton’s north. There isn’t a nearby train or light-rail stop, so the easiest way is to drive. Street parking is usually available on Dean Street and surrounding streets—check signage—and reviewers also mention off-street parking at the clinic. If using public transport, check Google Maps for the nearest bus route and stops.
They’re open Monday to Friday 8:00 AM–6:00 PM and Saturday 8:00 AM–4:00 PM; closed Sunday. Hours may vary on public holidays, and one reviewer noted outdated Saturday times online, so it’s wise to call ahead to confirm before you travel.
Call (07) 4928 2593 or visit http://torenbeekvetclinic.com.au/ for general enquiries and updates. For urgent or after-hours concerns, please call first.
You can book online via the clinic’s website or call to schedule. For urgent or after-hours cases, call first so the team can advise you before you arrive. Website: http://torenbeekvetclinic.com.au/
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. Call the clinic for a current consult fee and ask for an itemised written estimate for any procedure. If you need after-hours or emergency care, expect higher fees than standard hours. Pet insurance may help with costs, and some clinics offer gap claims or payment plans—ask what options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans. Policies vary by clinic, so call ahead to confirm what Torenbeek Veterinary Clinic accepts on the day.
Yes—reviews highlight responsive after-hours and emergency support; call first for guidance before attending. Be aware that after-hours fees are typically higher than standard consults.
Yes—street parking is typically available near the clinic; check local signage. Reviewers also mention off-street parking at the clinic, so arriving a few minutes early can make check-in smoother.
Based on client feedback, the clinic provides after-hours and emergency care, cruciate (ACL) surgery, dentistry and dental surgery, end-of-life and palliative care, wildlife assessment with rescue referrals, and care for some exotics and small mammals (e.g., reptiles and rats). For wildlife cases, call ahead; reviewers noted bats weren’t accepted.
Pet owners rate it 4.9/5 from 324 reviews, praising the caring, compassionate team, thorough and communicative vets, strong surgical outcomes (including ACL and dental), fair pricing, and a clean, modern facility with easy parking. A few isolated concerns mentioned an undisclosed fee incident (later refunded) and occasional waits, but overall feedback is overwhelmingly positive.
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Last updated: 30 June 2026