324 reviews
339 Dean Street, Frenchville QLD 4701
#compassionateCare#friendlyStaff#thoroughExams+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and clear communication throughout visits. Many mentioned being fitted in quickly for urgent needs, receiving phone updates, and having everything explained well. Long‑term clients cited reliable care across routine vaccinations, desexing and dental work, with several noting reasonable pricing and helpful reminders.
💬Common Feedback & Suggestions
While reviews are largely positive, a few raised concerns. Some reported rushed or unsympathetic end‑of‑life experiences, and occasional front‑desk issues such as rudeness, poor phone advice, or missed call‑backs. There were isolated clinical complaints, including an ear handled poorly, a medication/injection error, and disagreement over parvovirus advice, plus confusion about bills/quotes. A recurring non‑clinical gripe was the self‑serve hydrobath sometimes lacking shampoo.
🏥Clinic Specialties
- Preventive care and vaccinations
- Desexing surgeries
- Dentistry and dental cleans
- Emergency and urgent care
- End‑of‑life and euthanasia support
- Behaviour‑sensitive handling for reactive dogs
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#quickAppointments#sameDayBooking#emergencyCare#reactiveDogHandling#reasonablePricing#longTermClients#phoneUpdates#appointmentReminders#euthanasiaSupport#saturdayAvailability#rudeReceptionist#billingIssues#hydrobathIssues
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues; reviewers were often accommodated the same day, and reactive dogs can be booked at quiet times or brought in via a back entrance.
- Ask for a written quote and itemised costs, and confirm which pet each procedure or medication is for to avoid billing or identification errors.
- If using the on‑site hydrobath, check that shampoo and supplies are available before paying.
- For end‑of‑life appointments, discuss timing and the process in advance so you can say goodbye without feeling rushed.
- Tell the team about any product preferences or past reactions so alternatives can be discussed during the consult.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Rockhampton Veterinary Clinic is at 384 Dean Street, Frenchville QLD 4701. If you’re driving, it’s easy to reach within Frenchville and street parking is typically available nearby—check local signage. There isn’t a train or light-rail station within walking distance, so consider driving or using Google Maps to find the nearest bus route.
They’re open Monday–Friday 8:00 am–5:00 pm and Saturday 8:00 am–12:00 pm; Sunday closed. For public holidays or special hours, call ahead to confirm.
You can contact Rockhampton Veterinary Clinic on (07) 4928 4266 or via their website at https://www.rockyvet.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb.
You can book by calling the clinic or visiting their website to request an appointment; for urgent issues, call ahead so the team can advise you. If your dog is reactive, ask about quieter times or alternate entry arrangements to make the visit less stressful.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. Call the clinic for their current consult fee, and request a written, itemised estimate for any procedure. If you need after-hours care, be aware fees are typically higher. You can also check your pet-insurance cover and whether payment-plan options are available in general.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; availability varies, so call ahead to confirm what this clinic accepts.
Rockhampton Veterinary Clinic provides emergency and urgent care during opening hours; after-hours availability isn’t listed, so call first for advice and next steps. For time‑critical situations, phone ahead so the team can triage and direct you appropriately.
Yes—street parking is usually available on Dean Street and nearby streets; check local signs for any time limits. No nearby paid car park was identified.
Services noted include preventive care and vaccinations, desexing surgeries, dentistry and dental cleans, emergency and urgent care, end‑of‑life and euthanasia support, and behaviour‑sensitive handling for reactive dogs (you can ask about quieter appointment times).
Pet owners rate Rockhampton Veterinary Clinic 4.5 out of 5.0 from 173 reviews. Reviews praise the friendly, compassionate team, clear communication and phone updates, quick appointments for urgent needs, reliable routine care (vaccinations, desexing, dentals) and reasonable pricing. Feedback suggests improvements around some end‑of‑life experiences, occasional front‑desk communication, billing clarity, and ensuring hydrobath supplies are stocked.
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Last updated: 30 June 2026