38 reviews
28 Lily St, Innisfail QLD 4860
#compassionateCare#friendlyStaff#clearCommunication+12
What owners report about visiting
5 community reports｜4/5 details added｜Updated 7/21
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
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What owners say
An owner reported that a walk-in may not always work — we suggest calling first.
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What owners say
An owner reported waiting under 30 minutes last time — still awaiting more confirmation.
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What owners say
An owner reported that costs were explained before tests or treatment — still awaiting more confirmation.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s caring, compassionate team and professional, friendly service. Many highlighted rapid after-hours help and strong outcomes, including life‑saving tick paralysis treatments, thorough surgical care and effective management of chronic issues like allergies and diabetes. Clear explanations, frequent updates and follow‑up were repeatedly noted, and several long‑term clients said they’ve trusted the clinic for many years at fair prices.
💬Common Feedback & Suggestions
A small number of reviews raised concerns. One detailed account alleged serious misdiagnosis and a rushed procedure with poor after‑hours handover; others mentioned admin lapses such as lost swabs, promised diet orders not supplied and unfriendly or unhelpful front‑desk interactions. Some owners were unhappy about costs for call‑outs/euthanasia and upfront weekend payment, and one reported limited knowledge with pigs and being declined an urgent visit. Overall sentiment is strongly positive, but these issues were noted occasionally.
🏥Clinic Specialties
- Emergency and after‑hours care (including tick paralysis)
- Bovine reproduction and AI farm calls
- Soft‑tissue surgery and tumour removal
- End‑of‑life and home euthanasia support
- Dermatology and allergy management
- Chronic disease management (e.g. diabetes)
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpUpdates#afterHoursSupport#emergencyResponse#endOfLifeCare#surgicalSkill#farmAnimalServices#cattleAI#tickParalysisTreatment#longTermClients#fairPricing#adminIssues#pricingConcerns
Overall Ratings
🐾Tips for Pet Owners
- For urgent cases, call the after‑hours number—response has been very quick for some owners, but expect surcharges and possible upfront payment on weekends.
- If you need a home or farm visit, book ahead and confirm travel/call‑out fees and timing.
- When ordering special diets or submitting lab samples, confirm timelines and ask to be contacted on arrival; follow up if you haven’t heard back.
- If your animal is an unusual species or livestock (e.g. pigs), check the clinic’s experience with that species before booking.
- For end‑of‑life needs, ask about home euthanasia options and availability on weekends or public holidays.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
No condition data available yet
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Car fixer
528m49 Ryan St, East Innisfail QLD 4860, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Tropical Vets - Innisfail is at 84 Mourilyan Rd, East Innisfail QLD 4850. Innisfail doesn’t have a train or light-rail stop within easy walking distance, so driving is usually easiest; use Google Maps to check the best route or a nearby bus option. For parking, there’s a parking option near “Car fixer”, about a 7‑minute walk from the clinic.
They’re open Monday to Friday 8:00 AM – 5:00 PM and Saturday 9:00 AM – 12:00 PM; closed Sunday.
You can call the clinic on (07) 4061 2900. For general information, visit https://www.tropicalvets.com.au/InnisfailClinic.aspx.
To book, please call during opening hours; for urgent or after-hours cases, call ahead before coming in. You can also visit their website for clinic details and updates.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. Call the clinic for a current consult quote, and ask for an itemised written estimate for any procedure. If you need after‑hours or emergency care, fees are typically higher. If you have pet insurance, check your cover; some clinics use gap claims (e.g., GapOnly) or payment plans (e.g., VetPay, Afterpay), but availability varies—ask when you call.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what this clinic accepts on the day.
Yes—reviews highlight rapid after‑hours help, including tick paralysis treatment; always call first for emergencies. Be aware after‑hours surcharges typically apply, and some owners noted weekend upfront payment—ask about fees and availability when you call.
Based on owner feedback, the clinic provides emergency and after‑hours care (including tick paralysis), bovine reproduction and on‑farm AI calls, soft‑tissue surgery and tumour removal, end‑of‑life support including home euthanasia, dermatology and allergy management, and chronic disease management such as diabetes.
Driving is recommended in this area. A parking option noted nearby is around “Car fixer”, approximately a 7‑minute walk from the clinic; check Google Maps on the day for the closest available parking.
The clinic is well rated at 4.5/5 from 81 reviews, with owners praising the caring, compassionate team, clear communication, strong surgical outcomes, quick after‑hours help and fair pricing for many. Some feedback mentioned occasional admin issues, dissatisfaction with certain costs (e.g., call‑outs/euthanasia) and isolated concerns about handover or species‑specific knowledge.
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Other veterinary clinics near Innisfail
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Last updated: 30 June 2026