81 reviews
84 Mourilyan Rd, East Innisfail QLD 4850
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team — from reception to vets — who go above and beyond, communicate clearly, and provide supportive follow‑ups. Many recount strong medical outcomes, including life‑saving emergencies, thorough diagnostics and second opinions, and well‑explained care plans, with fees often described as affordable or reasonable. Several also highlighted responsiveness for after‑hours help and a willingness to assist with unusual cases, including wildlife and reptiles.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. The few concerns include one report alleging pressure to accept unwanted services, poor conduct, and a higher‑than‑quoted bill. There are limited comments about the facility itself or cleanliness; one older review mentioned the surgery was still being set up at the time. Little is said about wait times or parking, so expectations there are unclear.
🏥Clinic Specialties
- Emergency and after-hours care
- Soft-tissue surgery and affordable surgical options
- Complex case workups and second opinions
- Exotic and wildlife medicine (including reptiles)
- Compassionate euthanasia and end-of-life care
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#goesAboveAndBeyond#emergencyCare#afterHoursSupport#thoroughDiagnostics#affordablePricing#fairValue#highlyRecommended#exoticAndWildlifeCare#secondOpinions#lifeSavingTreatment#supportiveReception
Overall Ratings
🐾Tips for Pet Owners
- For urgent or after‑hours problems, call ahead — multiple reviewers were seen late at night or outside normal hours.
- Ask for an itemised estimate before treatment to avoid any confusion about costs.
- Bring previous records and test results if you’re seeking a second opinion; the vets are thorough and will review them.
- If costs are a concern, discuss budget‑friendly options or surgical plans — reviewers frequently found fees reasonable.
- If you’re bringing wildlife or exotic pets (e.g., reptiles), phone first so the team can prepare appropriate handling and imaging.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Cassowary Coast Veterinary Services is at 28 Lily St, Innisfail QLD 4860. There isn’t a train or light‑rail station within an easy walk, so driving is usually simplest. Street parking is available on Lily St and nearby streets—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route to Lily St.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 8:00 am–1:00 pm, and closed on Sunday. Hours may differ on public holidays, so call ahead to confirm.
Call (07) 4061 1229. You can also visit their website at https://cassowarycoastvet.com/ for more information.
To book, call the clinic during opening hours. For non‑urgent enquiries, you can also visit their website for contact details. If your pet needs urgent or after‑hours help, please call ahead for advice before travelling.
Consultation fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets. For the most up‑to‑date consultation price, call the clinic and ask for a current quote. If your pet needs a procedure, request an itemised written estimate beforehand. As they provide after‑hours care, be aware that emergency/after‑hours fees are typically higher. If you have pet insurance or are considering payment‑plan options, ask how claims or payments can be handled.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic currently accepts.
Yes—after‑hours and emergency care are offered; for urgent cases, call ahead for availability and instructions before you leave.
Yes—street parking is typically available on Lily St and surrounding streets; check the signs for time limits or restrictions and allow a little extra time at busier periods.
The clinic provides emergency and after‑hours care, soft‑tissue surgery with affordable options, complex case workups and second opinions, exotic and wildlife medicine (including reptiles), and compassionate euthanasia and end‑of‑life care. If you’re bringing wildlife or an exotic pet, phone first so the team can prepare.
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Last updated: 30 June 2026