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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and the way clinicians listen, explain options clearly and take a thorough, unrushed approach. Many noted efficient, on‑time or same‑day appointments, with several walk‑ins accommodated and short waits. The convenience of having pharmacy and pathology/testing next door or onsite was highlighted repeatedly.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A few people mentioned occasional waits or difficulty getting a short‑notice appointment during busy periods, though they still felt the care was thorough. One reviewer raised a concern about overheard staff gossip in the waiting area and questioned privacy practices. Another noted they had only used phone consultations, offering limited feedback on in‑person experience.
🏥Clinic Specialties
- Preventive care and immunisations
- Chronic disease management and diabetes education
- Minor injuries and wound suturing
- Telehealth phone consultations
- Chiropractic care
- Onsite pharmacy and pathology access
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead if you need a specific clinician or a short‑notice slot, as the clinic can get busy.
- For urgent but simple needs, arrive early—several reviewers were seen quickly as walk‑ins or same‑day appointments.
- Bring your Medicare card and ask reception about billing and rebate options; rebates were processed quickly for others.
- Use the adjoining pharmacy and nearby pathology to streamline medications and tests in one visit.
- If you need to discuss sensitive matters, request a private conversation with staff to ensure confidentiality.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 08:30〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Dr Kristina Gough (HCP) is in Serpentine, WA 6125. As there isn’t a train or light‑rail station within easy walking distance, driving is usually the simplest option. Street parking is typically available nearby—check local signage and allow a few extra minutes at busy times. If you’re using public transport, use Google Maps to find the nearest bus route and stop.
They’re open Monday to Friday 8:00 am–5:00 pm and Saturday 8:30 am–1:00 pm (closed Sunday). Hours may vary on public holidays, so check the website or call ahead to confirm.
Call (08) 9525 3934 to contact the clinic; you can also visit https://serpmedical.com.au/ for information.
The easiest way to book is to call the clinic. Reviews mention efficient, same‑day appointments and that some walk‑ins have been accommodated, but availability varies—book ahead if you need a specific clinician or a short‑notice slot.
Consultation fees vary because vet pricing isn’t regulated in Australia and Medicare doesn’t cover pets. For the most accurate, up‑to‑date quote for your pet, please call the clinic, and for any procedures ask for an itemised written estimate. If you have pet insurance or are considering payment‑plan options, check your policy and discuss possible claims or plans directly with the clinic.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts before your visit.
Noted services include preventive care and immunisations, chronic disease management and diabetes education, minor injuries and wound suturing, telehealth phone consultations, chiropractic care, and onsite pharmacy/pathology access.
Yes—street parking is typically available near the clinic in Serpentine. Please check local signage for any time limits or restrictions and allow a little extra time during busy periods.
Pet owners rate the clinic very highly at 4.9 out of 5 (283 reviews). Feedback consistently praises the friendly, caring team, clear communication, thorough unhurried care, efficient appointments and the convenience of pharmacy and pathology access; a few noted occasional waits or difficulty getting short‑notice bookings during busy times.
Booking is recommended, but reviewers report some walk‑ins were accommodated with short waits when the clinic wasn’t too busy. If your pet needs timely care, arrive early or call to check current availability.
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