712 reviews
10 William St, NSW 2800
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, clear communication and thorough, unhurried care. Many cited excellent outcomes, including life‑saving treatment and supportive end‑of‑life care, with several long‑term clients returning for years. Reviewers also valued the ability to be seen urgently or after hours when needed, and one noted a clean, modern, well‑organised facility.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a few concerns surfaced. Several owners felt pricing was high (including consult fees and charges for follow‑up visits), and one person said they would not return for value reasons. A couple of comments mentioned workflow issues such as triage/walk‑ins not always prioritised correctly and the clinic being very busy, so appointments are advisable. One isolated review alleged poor care due to a personal agenda, but this was not echoed by others.
🏥Clinic Specialties
- After-hours and emergency care
- Critical care and hospitalisation
- Senior and palliative care including euthanasia support
- Preventative care and desexing (vaccinations, microchipping, worming)
- Advanced diagnostics and in-house capabilities
- Treatment of snake bites and trauma
🏷️Keywords
#compassionateCare#friendlyTeam#clearCommunication#thoroughExams#welcomingAtmosphere#patientWithQuestions#emergencyAfterHours#lifeSavingCare#seniorPetCare#euthanasiaSupport#advancedEquipment#cleanModernClinic#busyAtTimes#triageConcerns#pricingConcerns#followUpChargeIssues
Overall Ratings
🐾Tips for Pet Owners
- Book ahead where possible, as reviewers noted the clinic can be very busy and appointments run more smoothly than walk-ins.
- In an emergency, call the after-hours number—several owners reported being seen quickly and receiving effective urgent care.
- Ask for a clear cost estimate up front (including consult and any follow-up fees) to avoid bill surprises.
- Bring your questions—staff are patient, explain options clearly and won’t rush you.
- If convenient, combine routine services (e.g., vaccinations, microchipping, worming) in one visit to save time.
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Orange City Council carpark
160m2800/259 Lords Pl, Orange NSW 2800, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Mulberry Lane Vet Hospital is at 294 Lords Place, Orange NSW 2800, in the suburb of Orange. There isn’t a train, metro or light-rail station within an easy walk, so driving is usually the most practical option. The Orange City Council carpark is about 160 m away (roughly a 2‑minute walk) and is open 24 hours. If you’re using public transport, check Google Maps for the nearest bus route and stops to Lords Place.
Please call ahead to confirm current opening hours. Reviews indicate they can provide after‑hours emergency care; note that hours may differ on weekends and public holidays.
You can call (02) 6360 3071 for enquiries or visit https://www.mulberrylanevet.com.au/ for more information.
Call the clinic to book an appointment, and book ahead where possible as reviewers noted it can get busy. For urgent issues or after‑hours needs, call before heading in; for routine care, you can also check their website for updates and visit information.
Veterinary fees in Australia aren’t regulated and vary by clinic and the care your pet needs, and Medicare doesn’t cover pets. Call the clinic for a current consult quote and ask for an itemised written estimate for any procedures or tests. If you need after‑hours care, be aware that fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer gap claims or payment plans (e.g., GapOnly, VetPay, Afterpay), but availability varies—ask the clinic what they support.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Call ahead to confirm what this clinic accepts before your visit.
Yes—after‑hours and emergency care are listed among the clinic’s specialties, with critical care and hospitalisation available. If it’s an emergency, call their after‑hours line before you leave so the team can prepare; note that after‑hours fees are usually higher.
Yes. The Orange City Council carpark is approximately 160 m away (about a 2‑minute walk) and open 24 hours. Street parking may also be available nearby—allow a little extra time during busy periods.
The clinic’s specialties include: after‑hours and emergency care; critical care and hospitalisation; senior and palliative care with euthanasia support; preventative care and desexing (vaccinations, microchipping, worming); advanced diagnostics with in‑house capabilities; and treatment for snake bites and trauma.
Pet owners rate the clinic 4.7 out of 5.0 from 35 reviews, praising compassionate, clearly explained and unhurried care, effective urgent/after‑hours help, and a clean, modern facility. Some felt pricing was high and noted the clinic can be busy, with occasional triage/walk‑in concerns, but overall recommendability is strong.
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Last updated: 8 July 2026