146 reviews
#compassionateCare#endOfLifeSupport#emergencyCare+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and professionalism, especially around end‑of‑life care and difficult decisions. Many reported swift, effective help in emergencies and after‑hours, with several noting successful outcomes for dogs, cats and horses, including life‑saving toxicology treatment and prompt surgeries. Reviews also highlight friendly, informative staff and clean, pet‑friendly facilities that help animals feel comfortable.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a few concerns came up. Some owners found pricing high or queried charges (including keepsakes after euthanasia), while one equine colic case reported poor preparation and an unsatisfactory outcome. There were isolated comments about booking or communication issues, including a missed surgical booking and a brusque phone interaction, and one person was frustrated by a four‑day wait for an appointment. Overall sentiment remains strongly favourable despite these outliers.
🏥Clinic Specialties
- End-of-life and euthanasia care
- Emergency and after-hours care
- Equine and farm animal medicine
- Soft tissue and emergency surgery
- Dentistry and dental surgery
- Poisoning and toxicology management
🏷️Keywords
#compassionateCare#endOfLifeSupport#emergencyCare#afterHoursService#equineServices#farmAnimalCare#houseCalls#clearCommunication#friendlyStaff#cleanFacilities#quickFitIns#thoroughExplanations#pricingConcerns#schedulingIssues
Overall Ratings
🐾Tips for Pet Owners
- For emergencies or after‑hours issues, call ahead—reviewers report fast, helpful phone triage and prompt care.
- If you’re booking surgery or a drop‑off, confirm the appointment details the day before to avoid any mis‑scheduling.
- Ask for an itemised estimate upfront, including any keepsake or euthanasia‑related options, as pricing experiences vary.
- Large‑animal owners can enquire about farm or home visits; several reviewers found call‑out fees and outcomes reasonable.
- If timing is tight, mention your urgency—multiple reviewers were fitted in between appointments or at short notice.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 | |||||||
| 09:00〜12:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Heartlands Veterinary Hospital is located in York, WA 6302. As there’s no train or light-rail station within walking distance, driving is usually the easiest option. Street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions.
They’re open Monday to Friday 8:30 am–5:30 pm, and Saturday 9:00 am–12:30 pm, with no Sunday hours listed. Hours can change, so call ahead to confirm, especially around public holidays.
Call (08) 9641 1383 for enquiries or visit http://heartlandsvet.com.au/ for more information.
To book, call the clinic or use the website if an online enquiry form is available. For emergencies or after-hours concerns, call first for triage and the fastest advice.
Veterinary fees in Australia aren’t regulated by a government schedule and Medicare doesn’t cover pets, so costs vary by clinic and case. Call the clinic for a current consultation quote, and if your pet needs a procedure, ask for an itemised written estimate. If after-hours or emergency care is needed, be aware those fees are typically higher. Pet insurance may help with eligible claims, and some owners use payment-plan providers in general—ask what options are available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans—call ahead to confirm what’s available at Heartlands Veterinary Hospital.
Yes—emergency and after-hours care are listed among the clinic’s services. Call ahead for urgent advice and to confirm availability before you travel.
The clinic’s noted services include end-of-life and euthanasia care, emergency and after-hours care, equine and farm animal medicine, soft tissue and emergency surgery, dentistry and dental surgery, and poisoning/toxicology management.
Yes—street parking is typically available in York near the clinic; be sure to check signage for any time limits or restrictions. No nearby paid parking lots were identified.
The clinic is well regarded, with a 4.6/5 rating from 146 reviews. Owners praise the team’s compassion and professionalism (including end-of-life support), swift help in emergencies, friendly communication and clean, pet‑friendly facilities; a few reviews mention pricing concerns and occasional scheduling or communication issues.
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Last updated: 9 July 2026