Heartlands Veterinary Services (Quairading)
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and calm, especially around end‑of‑life care, and their responsiveness in emergencies and after‑hours. Many reported skilled treatment with good outcomes across dogs, cats, horses and livestock, with clear explanations and supportive follow‑up. The premises were frequently described as clean and well set‑up, with stress‑reducing touches like separate cat/dog areas and spaces for dogs to settle. Friendly, professional service and a willingness to fit in urgent cases drew many ‘highly recommend’ comments.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a few concerns were raised. Some owners reported booking/availability issues, including a surgery scheduling error and waits of several days to be seen, and a couple mentioned brusque phone manner. Pricing drew mixed views: several found fees reasonable, but others felt costs were high (including a charge for fur clippings after euthanasia and a quoted fee for poultry euthanasia). There was also one serious complaint about an equine colic visit where the vet seemed unprepared and delayed, with a poor outcome.
🏥Clinic Specialties
- After-hours and emergency care
- Equine and farm animal medicine (on-farm visits)
- Compassionate euthanasia and end-of-life support
- General surgery and procedures (stitch-ups, dental, emergency theatre)
- Poisoning and toxin ingestion treatment
- Grass seed removals and minor eye/ear issues
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For urgent or after-hours issues, call ahead—reviewers report quick, calm guidance and being fitted in between appointments.
- If you’re booking a procedure, confirm the appointment details the day before to avoid any scheduling mix-ups.
- For horses and farm animals, ask about on-farm visit availability and call-out fees; reviewers found these visits helpful and reasonably priced.
- Discuss expected costs upfront and ask if any payment options are available, as opinions on pricing varied.
- If your pet is anxious, make use of the separate cat/dog areas and outdoor spaces to help them settle before the consult.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 | |||||||
| 09:00〜12:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Heartlands Veterinary Services (Quairading) is in York, WA 6302, and the easiest way to reach the clinic is to drive and use nearby street parking (check local signage). There isn’t a train, metro or light‑rail station within walking distance, so if you’re using public transport, use Google Maps to plan the nearest bus route; otherwise, driving from surrounding Wheatbelt towns is usually quickest.
They’re open Monday to Friday 8:30 am–5:30 pm and Saturday 9:00 am–12:30 pm; they’re closed on Sundays. Hours can change on public holidays—call ahead to confirm, and note that after‑hours assistance may be available for emergencies.
The fastest way is to call (08) 9641 1383. You can also visit http://heartlandsvet.com.au/ for clinic information and updates.
Call the clinic to book an appointment; if you’re scheduling a procedure, it’s wise to reconfirm the details the day before. For urgent or after‑hours concerns, call first so the team can advise and fit you in where possible.
Veterinary fees in Australia are set by each clinic and aren’t government‑regulated, and Medicare does not cover pets. For the most accurate, up‑to‑date consultation fee, call the clinic for a current quote, and for any procedures ask for an itemised written estimate. If you need after‑hours or emergency care, be aware that fees are typically higher. If you have pet insurance, check your policy, and note that some clinics in Australia offer gap claims or payment‑plan options—ask what’s available when you call.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. As options vary by clinic, please call ahead to confirm what’s available on the day.
Yes—reviews highlight responsive after‑hours and emergency support; the best first step is to call ahead so the team can triage and advise on availability. Please note after‑hours fees are generally higher than daytime rates.
Based on owner feedback, the clinic provides: • After‑hours and emergency care • Equine and farm animal medicine with on‑farm visits • Compassionate euthanasia and end‑of‑life support • General surgery and procedures (including dental, stitch‑ups and emergency theatre) • Treatment for poisoning and toxin ingestion • Grass seed removals and care for minor eye/ear issues.
Yes—street parking is typically available in York near the clinic; please check local signage and allow a little extra time during busy periods.
The clinic is well regarded, with a 4.6/5.0 rating from 146 reviews. Owners frequently praise the team’s compassion (especially around end‑of‑life care), clear communication, emergency responsiveness and clean, well‑set‑up premises (including separate cat/dog areas). Some feedback notes occasional booking/availability issues and mixed views on pricing, with a few comments about brusque phone manner.
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