Centre for Animal Referral and Emergency
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, professional team who communicate clearly and give frequent updates during hospital stays. Many mention skilled surgeons and specialists achieving excellent outcomes for complex cases, from orthopaedics to internal medicine, as well as calm, thorough explanations of options and next steps. The 24/7 availability, quick triage, and ability to accommodate visits while pets are admitted were repeatedly appreciated.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a small number reported curt or dismissive interactions and difficulties handling anxious pets, including one serious allegation of mishandling a rabbit. A few owners raised concerns about diagnostic misses or inconsistent aftercare (e.g., bandaging/antibiotics), and some perceived pressure toward more expensive care. Waits do occur during busy periods, and while several found fees reasonable and transparently explained, others felt costs were high or poor value.
🏥Clinic Specialties
- 24/7 emergency and ICU care
- Orthopaedic surgery (TPLO/cruciate repairs)
- Neurology and IVDD surgery
- Internal medicine for complex cases (DKA, kidney disease, FIP)
- Soft tissue surgery and tumour removal
- Exotic and rabbit supportive care after hours
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Complete the pre-admission or new-patient form before arrival to save time at check-in.
- Bring your pet in a secure carrier or on a well-fitted lead; this is especially important for rabbits and anxious dogs.
- Expect triage and possible waits during peak times; bring essentials and be patient as critical cases are prioritised.
- Ask for a written estimate and discuss treatment options, risks and aftercare instructions before agreeing to hospitalisation or surgery.
- Confirm your best contact number so you can receive the regular phone updates, and ask about visitation if your pet is admitted.
Other areas this clinic treats
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
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| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Centre for Animal Referral and Emergency is at 92–94 Islington St, Collingwood VIC 3066. There isn’t a train/metro/light-rail station within easy walking distance, so consider driving or planning a bus route via Google Maps. Street parking is typically available nearby—check local signage.
The clinic is open 24 hours a day, 7 days a week for emergency and critical care.
Call (03) 9417 6417 or visit https://www.emergencyvet.com.au/our-network/care.html?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=care for more information.
To book an appointment, call the clinic or visit their website. For emergencies, you can attend any time; if it’s safe to do so, call ahead so the team can prepare.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so costs vary—please call the clinic for a current quote. For any procedure, ask for an itemised written estimate. As a 24/7 emergency hospital, after-hours fees are typically higher. If you have pet insurance or need a payment plan, check your options in advance.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
Yes—this hospital provides 24/7 emergency and ICU care. You can arrive any time, with triage on arrival, and note that after-hours surcharges are common at emergency centres; if it’s safe, call ahead for guidance.
Yes—street parking is typically available on and around Islington St; check local signage and allow extra time during busy periods, as no dedicated paid car park was identified nearby.
The clinic manages 24/7 emergency and ICU cases and offers specialist care including orthopaedic surgery (e.g., TPLO/cruciate repairs), neurology and IVDD surgery, internal medicine for complex conditions (such as DKA, kidney disease, FIP), soft tissue surgery and tumour removal, plus after-hours supportive care for exotics and rabbits.
The clinic is well reviewed, with a 4.4/5.0 rating from 1,091 reviews. Owners praise the compassionate, professional team, clear communication with frequent updates, skilled surgeons and specialists, and 24/7 availability with quick triage; some note waits during busy times, higher costs, and occasional challenges with very anxious pets or aftercare.
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