4.4
1,091 reviews
92 94 islington st collingwood vic 3066
#compassionateCare#skilledSurgeons#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s 24/7 emergency access, rapid triage and clear, compassionate communication. Many highlight thorough explanations, regular phone updates (often twice daily) and being able to visit hospitalised pets, which provided strong reassurance. Surgical and internal medicine care were frequently commended, with multiple reports of successful orthopaedic and spinal surgeries, stabilisation in ICU and complex cases turned around. Front-desk and nursing teams were often described as friendly, patient and highly supportive.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a small number reported rude or dismissive interactions with individual clinicians and feeling pressured toward hospitalisation. A few owners mentioned longer waits at busy times, occasional administrative hiccups (e.g., QR/text check‑in) and cost frustrations or perceived unnecessary visits. There were isolated clinical concerns, including a missed fracture on X‑ray, post‑procedure aftercare gaps, and one historic account of mishandling a rabbit. Setting expectations around triage, communication tone and cost estimates would address most of these outliers.
🏥Clinic Specialties
- 24/7 emergency and ICU care
- Orthopaedic surgery (TPLO and ligament repairs)
- Spinal/IVDD surgery
- Internal medicine and critical care
- Feline infectious disease support (FIP/GS-441524)
- Basic rabbit emergency care
🏷️Keywords
#open24seven#compassionateCare#clearCommunication#regularUpdates#thoroughExplanations#skilledSurgeons#emergencyICU#waitTimesVary#transparentPricing#phoneTriage#allowedVisits#cleanFacility#supportiveFrontDesk#someRudeStaff#occasionalMisdiagnosis
Overall Ratings
🐾Tips for Pet Owners
- Complete the pre‑admission/QR form before arrival to speed up check‑in; if the text link fails, ask reception to point you to the QR code on site.
- Expect triage and variable waits, especially late at night; call ahead for phone advice and bring something to pass the time.
- Discuss costs and treatment options upfront—staff are transparent and can help organise insurance claims where applicable.
- Bring anxious pets in secure carriers (and consider a muzzle for reactive dogs); this is especially important for cats and rabbits.
- If your pet is admitted, ask about the schedule for updates and visiting—daily calls and arranged visits were common in reviews.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Veterinary Clinic is in Collingwood, VIC 3066. There isn’t a train/metro/light-rail station within easy walking distance, so driving is often simplest; street parking is typically available in Collingwood, but check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stops for the time you’re travelling.
The clinic operates 24 hours a day, 7 days a week for emergencies and ICU care. You can arrive any time for urgent cases; for non-urgent enquiries, call ahead to confirm current wait times and availability.
You can call the clinic on (03) 9417 6417. For more information, visit the website: https://www.emergencyvet.com.au/our-network/care.html?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=care
For emergencies, you can present to the clinic 24/7, and calling ahead (if safe) can help the team prepare. For non-urgent queries or to discuss specialist care, contact the clinic or use the website for guidance; if you receive a pre-admission text, complete the QR form in advance, or ask reception to help you use the QR code on arrival.
Veterinary fees in Australia are not regulated by a government fee schedule and Medicare does not cover pets, so costs vary by clinic, time of day, and the care your pet needs. Call the clinic for a current quote, and if a procedure is recommended, ask for an itemised written estimate. Because this clinic provides emergency/after-hours care, be aware that after-hours fees are typically higher. If you have pet insurance or are considering payment options (e.g., payment plans or gap claims), ask what’s available and how claims are handled.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans. Please call ahead to confirm what this clinic can process on the day.
Yes—this is a 24/7 emergency and ICU hospital. Expect triage on arrival and variable wait times depending on case urgency; if it’s safe to do so, call ahead for phone advice, and bring pets in secure carriers (or a muzzle for reactive dogs) to help the team assess quickly.
Yes—street parking is typically available in Collingwood. Check local signage for time limits or restrictions, allow extra time during busy periods, and consider drop-off or rideshare if parking is scarce.
The clinic provides 24/7 emergency and ICU care, orthopaedic surgery (including TPLO and ligament repairs), spinal/IVDD surgery, internal medicine and critical care, feline infectious disease support (FIP/GS-441524), and basic rabbit emergency care.
Pet owners rate the clinic 4.4 out of 5.0 (based on 1091 reviews), frequently praising the 24/7 access, rapid triage, compassionate communication, regular phone updates and the quality of surgical and ICU care. A small number mention longer waits at busy times, occasional administrative hiccups, cost frustrations, and isolated concerns about communication tone or clinical oversights; setting expectations around triage, updates and written estimates tends to help.
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Last updated: 10 July 2026