409 reviews
51 upper heidelberg rd vic
#compassionateCare#clearCommunication#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, friendliness and clear communication, noting vets who are thorough, patient and happy to explain options without pressure. Many highlighted gentle, low-stress handling for anxious pets, quick help for urgent issues and strong follow‑up, with several saying their pets improved rapidly after treatment. Long‑term clients and first‑timers alike felt confident in the care provided and frequently recommended the clinic.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few minor concerns. One cat owner felt staff showed limited feline handling expertise and dismissed owner input, suggesting updated training in cat behavioural handling. Another noted a surprise fee for a diagnostic test that wasn’t explained beforehand, and one mentioned a loud entry bell that could unsettle nervous pets. Otherwise, sentiment was strongly favourable across all aspects.
🏥Clinic Specialties
- Compassionate euthanasia and end-of-life care
- Emergency and same-day care
- Puppy and kitten vaccinations and new-owner guidance
- Senior pet care and chronic disease management
- Dentistry and dental procedures
- Low-stress handling for anxious pets
🏷️Keywords
#compassionateCare#friendlyStaff#gentleHandling#clearCommunication#thoroughExams#endOfLifeSupport#emergencyAppointments#easyBooking#followUpCalls#fairPricing#seniorPetCare#puppyKittenCare#cleanFacility#longTermClients#patientEducation#catHandlingConcerns
Overall Ratings
🐾Tips for Pet Owners
- Book online or call ahead—reviews mention they often accommodate last‑minute and urgent appointments.
- If your pet is anxious, let the team know on arrival and bring favourite treats; they are receptive to low‑stress handling requests.
- Ask for itemised estimates before consenting to extra tests or procedures to avoid unexpected charges.
- Bring or transfer your pet’s medical history in advance to support continuity of care and quicker decision‑making.
- For cats, request a calm/quiet setup and consider covering the carrier; mention any triggers (e.g., noise) when you check in.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ivanhoe Veterinary Clinic is at 51 Upper Heidelberg Rd, Ivanhoe VIC 3079. There isn’t a train, metro or light-rail station within an easy walk, so driving is usually simplest; use Google Maps to find nearby bus routes if you prefer public transport. Street parking is typically available around the clinic—please check local signage and time limits.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:30 am–1:00 pm, and closed on Sunday. Hours may vary on public holidays, so check before you visit.
Call (03) 9499 3691 or visit http://www.ivanhoevet.com.au/ for general enquiries.
You can book online via http://www.ivanhoevet.com.au/ or call the clinic to schedule an appointment. Reviews note they often accommodate same-day bookings for urgent issues when they can.
Consultation fees vary because veterinary pricing in Australia isn’t government‑regulated and Medicare doesn’t apply to pets. Please call the clinic for a current quote and, for any procedures or tests, ask for an itemised written estimate before you consent. If you need after‑hours emergency care, be aware fees are typically higher. Pet insurance may help with costs, and some clinics offer gap claims or payment plans (e.g. GapOnly, VetPay, Afterpay)—ask what’s available.
Commonly accepted payment methods at Australian vets include EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts on the day.
The clinic provides urgent and same‑day care during opening hours; for help outside these times, check their website or call for recorded instructions, or seek a 24/7 emergency veterinary hospital.
Yes—street parking is generally available near the clinic; please check local signage and time limits, as no nearby paid car park was identified.
Services highlighted include compassionate euthanasia and end‑of‑life care, emergency and same‑day care, puppy and kitten vaccinations with new‑owner guidance, senior pet care and chronic disease management, dentistry and dental procedures, and low‑stress handling for anxious pets.
Pet owners rate the clinic 4.9/5.0 from 409 reviews, praising compassionate, friendly care, thorough exams and clear communication. Satisfaction is high for medical expertise, service attitude, convenience, pricing, cleanliness and recommendability, with a few mentions of a surprise diagnostic fee, a loud entry bell and one concern about feline handling—consider asking for itemised estimates and letting the team know your pet’s triggers.
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Last updated: 10 July 2026