256 reviews
428 warrigal rd ashburton vic 3147
#compassionateCare#thoroughExplanations#goodSurgicalOutcomes+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate vets and nurses, with many noting clear explanations, regular updates and thoughtful follow‑up from check‑ups to surgery and end‑of‑life care. Several reviews highlight successful outcomes after procedures (from desexing to TPLO and cancer surgery), gentle handling of anxious pets (especially cats), and staff who take time to listen. Long‑term clients report years of dependable care, and some appreciated upfront quotes, value from Healthy Pets Plus, short waits at times and easy parking.
💬Common Feedback & Suggestions
While most reviews are positive, a noticeable number of owners felt pressured toward costly tests or procedures, questioned the necessity of some recommendations (including surgeries or scans), and found prices high. A few cited poor transparency around records or invoices, and frustrating interactions with reception or management (e.g., brisk manner, policy rigidity, or a nurse seen instead of a booked vet with no callback). Booking availability and phone waits were occasional pain points, with reports of long waitlists or difficulty getting timely non‑urgent appointments; one review also mentioned no onsite scanning necessitating mobile scans. Isolated but serious concerns included mishandling of a deceased pet’s belongings and refusal to assist with certain training requests.
🏥Clinic Specialties
- Orthopaedic surgery (TPLO cruciate repairs)
- Dental cleaning and oral care
- Cancer surgery and palliative care
- Desexing/sterilisation
- End-of-life and euthanasia support
- Cat-friendly handling and anxiety care
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExplanations#anxiousPetsHandled#surgicalExpertise#endOfLifeSupport#followUpUpdates#transparentQuotes#valueMembership#multiLocationAccess#parkingAvailable#bookingDelays#upsellingConcerns#highPricing#rudeReception
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and discuss alternatives before approving tests or surgery, and consider a second opinion for major procedures.
- When booking, confirm you are seeing a vet (not a nurse) if that matters to you, and request copies of any records or X‑rays at the visit.
- Book early for non‑urgent care and arrive on time, as consults are short and late arrivals may reduce appointment time.
- If cost is a concern, ask about estimates in advance and whether Healthy Pets Plus or multi‑clinic access can help with value and flexibility.
- Tell staff if your pet is anxious; they can use gentle, cat‑friendly handling and provide updates if your pet is admitted.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜20:00 | |||||||
| 08:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ashburton (Greencross) Vet is at 428 Warrigal Rd, Ashburton VIC 3147, and it’s easiest to reach by car with street parking nearby. There isn’t a train/light-rail station within an easy walk, so consider driving or using Google Maps to find the nearest bus route; allow time to park and always check local parking signage.
They’re open Monday to Friday 8:00 am–8:00 pm and Saturday 8:30 am–5:00 pm. Hours can change on public holidays, so check the website or call ahead to confirm before you travel.
You can call (03) 9885 6224 or visit their website: https://www.greencrossvets.com.au/vets/ashburton/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=ashburton
To book, call the clinic or use the contact options on their website to arrange a suitable time. For non-urgent visits, book early as some reviewers noted wait times for appointments; if it matters to you, confirm you’re booked with a vet (not a nurse).
Veterinary fees in Australia aren’t government-regulated and vary by clinic, and Medicare does not cover pets. For the latest consultation fee, call the clinic for a current quote, and for any procedure ask for an itemised written estimate. If budget is a concern, consider pet insurance and enquire in general about any payment-plan options available.
Clinics in Australia commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic currently accepts.
Yes—street parking is typically available near the clinic in Ashburton. No nearby paid car park was identified, so plan for on‑street parking and always check local signage and time limits.
Based on recent reviews, the clinic provides a broad range of care including orthopaedic surgery (e.g., TPLO cruciate repairs), dental cleaning and oral care, cancer surgery with palliative support, desexing/sterilisation, and end‑of‑life and euthanasia support.
Yes—many owners mention gentle, cat‑friendly handling and support for anxious pets. Let the team know if your cat is nervous so they can prepare calming, low‑stress care.
The clinic is well regarded, with a 4.5/5.0 rating from 256 reviews, and praise for compassionate vets and nurses, clear explanations, regular updates and successful outcomes from check‑ups to surgeries. Feedback also notes perceived high prices, feeling pressured toward some tests or procedures, occasional booking delays or phone waits, and a few concerns about transparency or reception interactions.
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Last updated: 10 July 2026