256 reviews
428 warrigal rd 3147 vic
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, patient vets and nurses who take time to explain findings, provide clear updates, and handle anxious pets gently. Many reported strong clinical outcomes across surgery and medical care (from wound repairs and sterilisations to TPLO and chronic disease management), along with considerate end‑of‑life support. Several noted efficient appointments, good follow‑up, and the convenience of shared records across locations.
💬Common Feedback & Suggestions
A minority of reviewers felt pressured toward costly tests or surgeries and flagged high prices, with a few citing misdiagnoses or recommendations (e.g., dental extractions) they later declined elsewhere. Access and admin issues also came up: long phone holds, appointment waitlists or short consult windows, occasional nurse‑only consults when a vet was expected, missing record transfers (e.g., dental X‑rays), and invoice wording not matching the clinical reason. One reviewer mentioned limited onsite imaging leading to mobile scan fees and another noted a policy refusal related to training equipment. Overall sentiment is strongly positive, but costs, clarity on who will see the pet, and documentation are common areas to double‑check.
🏥Clinic Specialties
- Orthopaedic surgery (e.g., TPLO cruciate repair)
- Soft-tissue surgery and wound management
- Dentistry and dental cleaning/extractions
- Senior and chronic disease management
- End-of-life and euthanasia support
- Cat-friendly, low-stress handling
🏷️Keywords
#compassionateCare#thoroughExplanations#goodSurgicalOutcomes#gentleWithAnxiousPets#clearCommunication#followUpUpdates#longTermLoyalty#multiLocationConvenience#catFriendlyHandling#endOfLifeSupport#upsellingConcerns#highPrices#appointmentDelays#phoneHoldTimes#nurseOnlyConsults#recordsTransferIssues
Overall Ratings
🐾Tips for Pet Owners
- Book ahead for routine visits and ask about out‑of‑hours availability if your schedule is tight.
- When booking, request a vet consult (not a nurse) if you need clinical advice and confirm which clinician you’ll see.
- Ask for an itemised estimate and alternatives before agreeing to tests or surgery, and discuss membership or payment options if cost is a concern.
- If your pet is anxious—especially cats—advise staff so they can arrange a low‑stress setup (e.g., separation in the waiting area).
- Request copies of imaging and dental X‑rays and check invoices reflect the visit’s purpose for insurance claims or records.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜20:00 | |||||||
| 08:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Ashburton is at 428 Warrigal Rd, Ashburton VIC 3147. It’s easiest to drive, with street parking typically available nearby—check local signage. If you’re using public transport, there isn’t a train or light-rail station within easy walking distance; use Google Maps to plan a nearby bus route and short walk.
They’re open Monday to Friday 8:00 am–8:00 pm and Saturday 8:30 am–5:00 pm, and closed on Sunday.
Call (03) 9885 6224 or visit their website for details: https://www.greencrossvets.com.au/vets/ashburton/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=ashburton
You can book online via their website or call the clinic to schedule a time. For clinical advice, request a vet consultation (not a nurse visit) and confirm which clinician you’ll see, and book ahead for routine visits.
Veterinary fees in Australia aren’t regulated and vary by clinic, and Medicare doesn’t cover pets. Call the clinic for their current consultation fee and ask for an itemised written estimate for any procedures or tests. If cost is a concern, discuss pet insurance and whether payment-plan options (e.g. GapOnly, VetPay or Afterpay) may be available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans—call ahead to confirm what this clinic accepts.
The clinic lists extended weekday hours and Saturdays but does not advertise a 24/7 emergency service. For urgent cases outside opening hours, call ahead; if they’re closed, seek a 24/7 emergency vet. Note that after-hours emergency fees are typically higher than daytime consults.
Yes—street parking is typically available near the clinic; please check local signage for time limits or restrictions.
Based on recent reviews and clinic information, services noted include orthopaedic surgery (e.g. TPLO cruciate repair), soft-tissue surgery and wound management, dentistry (cleans and extractions), senior and chronic disease management, end-of-life and euthanasia support, and cat-friendly, low-stress handling.
The clinic is rated 4.5/5.0 from 256 reviews, with owners praising compassionate, patient vets and nurses, gentle handling of anxious pets, clear explanations, strong surgical and medical outcomes, considerate end-of-life support, efficient appointments and helpful follow-up. Common feedback to double-check includes pricing (some felt pressured toward tests or surgery), occasional admin/access issues (phone hold times, waitlists, brief consults, nurse-only consults when a vet was expected), records transfer gaps (e.g. dental X-rays) and limited onsite imaging leading to mobile scan fees.
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Last updated: 10 July 2026