206 reviews
220 ferrars st south melbourne vic 3205
#compassionateCare#clearCommunication#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being compassionate, thorough and communicative, with clear explanations and thoughtful follow‑up. Many cited strong outcomes across routine and complex care, including dental procedures, emergency surgeries and senior‑pet management, and several appreciated being squeezed in for urgent issues. A number of reviewers mentioned reasonable or competitive pricing and options that avoided unnecessary upselling. Long‑term clients (spanning decades) expressed high trust and loyalty.
💬Common Feedback & Suggestions
A noticeable cluster of reviews raised concerns about reception service and scheduling, especially a strict lateness policy that led to cancelled appointments even when clients were only minutes late, plus occasional miscommunication about appointment times. Some found it hard to secure last‑minute bookings, reported waits or short‑notice reschedules, and mentioned limited street parking and low stock for some products. There were a few clinical criticisms (a misdiagnosis, a medication that didn’t help, and one case of refusing behaviour‑medication support), and mixed views on costs and upselling. Grooming quality was inconsistent, with one very negative experience alongside others that were positive.
🏥Clinic Specialties
- Dentistry and dental surgery
- Emergency and soft‑tissue surgery
- Senior pet care and arthritis management
- Behaviour advice and anxiety support
- Exotic small mammal care (e.g., rats)
- Grooming and nail trims
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExplanations#strongFollowUp#emergencyAccommodations#competitivePricing#upsellingConcerns#receptionRudeness#strictLatePolicy#bookingDifficulties#longWaits#misdiagnosisConcern#groomingIssues#limitedParking#cleanFacility#loyalClientele
Overall Ratings
🐾Tips for Pet Owners
- Aim to arrive early; multiple reviewers said appointments were cancelled when arriving 5–15 minutes late, even when the clinic was running behind.
- Book ahead for popular times and grooming, and allow extra time for street parking near the clinic.
- Ask for treatment options and cost estimates up front; some owners found pricing reasonable and valued plans helpful, while others had cost concerns.
- For urgent problems, call ahead—several pets were seen on short notice, even close to closing time.
- If you have an exotic pet (e.g., rats), confirm the clinic’s current experience and medication availability when booking.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 09:00〜15:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Caulfield South is at 463 Hawthorn Rd, Caulfield South VIC 3162. It’s easiest to drive; street parking is available on Hawthorn Rd and nearby side streets—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions to the clinic.
They’re open Monday to Friday 8:00 am–7:00 pm and Saturday 9:00 am–3:00 pm, and are closed on Sundays.
Call (03) 9528 2525 or visit their website: https://www.greencrossvets.com.au/vets/caulfield-south/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=caulfield_south
The simplest way is to call the clinic to book an appointment; you can also visit their website to enquire about availability or request a booking.
Veterinary fees in Australia aren’t government-regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and case—call the clinic for a current quote. For any procedure, ask for a written, itemised estimate in advance. If you need care at an emergency hospital after hours, fees are typically higher. Pet insurance or payment options (e.g., gap claims or instalment plans) may help with costs—check with your insurer and ask the clinic what they can process.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic.
Yes—street parking is typically available on Hawthorn Rd and surrounding side streets; allow a little extra time and check signage as spots can be limited at busy times.
Based on recent reviews and clinic highlights, they provide dentistry and dental surgery, emergency and soft‑tissue surgery, senior pet care and arthritis management, behaviour advice and anxiety support, exotic small mammal care (e.g., rats), and grooming and nail trims.
They’re well regarded, with a 4.5/5.0 rating from 206 reviews. Owners praise compassionate, thorough vets and nurses, clear communication, strong outcomes (including dental work, emergency surgeries and senior‑pet care), reasonable or competitive pricing, and being squeezed in for urgent issues. Common feedback mentions reception and scheduling frustrations (a strict lateness policy and booking difficulties), occasional waits or short‑notice reschedules, limited street parking and low product stock at times, mixed views on costs/upselling, some inconsistent grooming experiences, and a small number of clinical concerns.
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Last updated: 10 July 2026