Brandon Park Veterinary Hospital

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praised the vets and nurses for their compassion, clear explanations, and gentle handling of anxious pets. Many highlighted excellent surgical outcomes (including knee/ACL and BOAS procedures), thoughtful follow‑ups and condolence gestures, and the team’s ability to fit in urgent cases. The reception team is frequently described as welcoming and helpful, and several reviewers noted the clinic feels clean with easy parking.

💬Common Feedback & Suggestions

While the vast majority of feedback is positive, a small number of reviews raised concerns about communication and admin issues (e.g., emails not returned, missing notes, unclear costs, or feeling rushed when the clinic was busy). A few owners mentioned long waits or being told the team was too busy to address multiple concerns in one visit. Pricing was generally viewed as fair, but a handful of reviewers felt some fees were higher than expected. There were also isolated reports of distressing experiences, including one euthanasia where venous access took a long time and one allegation of misdiagnosis leading to a poor outcome.

🏥Clinic Specialties

  • Orthopaedic and soft‑tissue surgery
  • Behavioural medicine and anxiety management
  • Rabbit and small mammal care
  • Dentistry and dental procedures
  • End‑of‑life and palliative care
  • Emergency and urgent care

🏷️Keywords

#compassionateCare#friendlyReception#clearCommunication#thoroughExplanations#surgicalExpertise#behaviouralConsults#rabbitFriendly#endOfLifeSupport#followUpCalls#longTermClients#cleanFacilities#ampleParking#emergencyFitIns#pricingConcerns#communicationGaps

Overall Ratings

🐾Tips for Pet Owners

  • Book ahead where possible, as the clinic can get busy, though they do try to fit in urgent cases.
  • Ask for an itemised estimate and confirm which concerns will be addressed in your appointment to avoid surprises.
  • Arrive a little early to make use of the ample parking and to settle nervous pets before the visit.
  • If you have rabbits or other small mammals, request a vet experienced with these species.
  • For sensitive situations (e.g., end‑of‑life care), discuss your preferences and the process in advance; if emailing follow‑ups, call the clinic if you don’t receive a timely reply.
📊 **Overall Ratings** - Medical Expertise: 88% satisfied - Service Attitude: 91% satisfied - Convenience: 84% satisfied - Pricing: 72% satisfied - Cleanliness: 96% satisfied - Recommendability: 94% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the vets and nurses for their compassion, clear explanations, and gentle handling of anxious pets. Many highlighted excellent surgical outcomes (including knee/ACL and BOAS procedures), thoughtful follow‑ups and condolence gestures, and the team’s ability to fit in urgent cases. The reception team is frequently described as welcoming and helpful, and several reviewers noted the clinic feels clean with easy parking. 💬 **Common Feedback & Suggestions** While the vast majority of feedback is positive, a small number of reviews raised concerns about communication and admin issues (e.g., emails not returned, missing notes, unclear costs, or feeling rushed when the clinic was busy). A few owners mentioned long waits or being told the team was too busy to address multiple concerns in one visit. Pricing was generally viewed as fair, but a handful of reviewers felt some fees were higher than expected. There were also isolated reports of distressing experiences, including one euthanasia where venous access took a long time and one allegation of misdiagnosis leading to a poor outcome. 🏥 **Clinic Specialties** - Orthopaedic and soft‑tissue surgery - Behavioural medicine and anxiety management - Rabbit and small mammal care - Dentistry and dental procedures - End‑of‑life and palliative care - Emergency and urgent care 🏷️ **Tags** #compassionateCare #friendlyReception #clearCommunication #thoroughExplanations #surgicalExpertise #behaviouralConsults #rabbitFriendly #endOfLifeSupport #followUpCalls #longTermClients #cleanFacilities #ampleParking #emergencyFitIns #pricingConcerns #communicationGaps 🐾 **Tips for Pet Owners** - Book ahead where possible, as the clinic can get busy, though they do try to fit in urgent cases. - Ask for an itemised estimate and confirm which concerns will be addressed in your appointment to avoid surprises. - Arrive a little early to make use of the ample parking and to settle nervous pets before the visit. - If you have rabbits or other small mammals, request a vet experienced with these species. - For sensitive situations (e.g., end‑of‑life care), discuss your preferences and the process in advance; if emailing follow‑ups, call the clinic if you don’t receive a timely reply.

Other areas this clinic treats

Common conditions in each area

Conditions commonly treated here

Note: this content is for general reference only — it is not a diagnosis.

Abortion, Spontaneous (Early Pregnancy Loss)-Cats

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Abortion, Spontaneous (Early Pregnancy Loss)-Dogs

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Abortion, Termination of Pregnancy

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Breeding, Timing

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Cryptorchidism

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Contact

Clinic phone
(03) 9560 6966
Official website
brandonparkvet.com.au/

Opening Hours

MonTueWedThuFriSatSun
08:00〜19:00
08:30〜15:00
⚠️

Hours notice

Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.

Map

Clinic Address

675 ferntree gully rd glen waverley vic 3150

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Frequently Asked Questions

Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.

Brandon Park Veterinary Hospital is at 675 Ferntree Gully Rd, Glen Waverley VIC 3150. As there isn’t a train or light-rail station within an easy walk, driving is usually the simplest option. Street parking is typically available nearby—please check local signage and allow a little extra time to park and settle your pet. If you’re using public transport, use Google Maps to plan a suitable bus route.

They’re open Monday to Friday 8:00 am – 7:00 pm, and Saturday 8:30 am – 3:00 pm. They are closed on Sunday.

You can contact Brandon Park Veterinary Hospital on (03) 9560 6966. For more information, visit http://brandonparkvet.com.au/.

To book an appointment, please call the clinic or visit their website to view booking options. If your pet needs urgent attention, call ahead as they often try to fit in urgent cases.

Veterinary fees in Australia aren’t regulated and vary by clinic and case, so you’ll need to call the clinic for a current consultation quote. For any procedures, ask for an itemised written estimate. If you require after-hours emergency care, be aware fees are typically higher. Pet insurance and third‑party payment plans exist in Australia; check your policy and ask the clinic what options they accept.

Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts.

They provide emergency and urgent care during opening hours and will often try to fit in urgent cases. For after-hours emergencies, call for advice—if the clinic is closed, you may be directed to a 24/7 emergency hospital.

Yes—street parking is typically available near the clinic and on surrounding streets; remember to check local signage. Arriving a little early can make parking and settling your pet easier.

The clinic provides orthopaedic and soft‑tissue surgery, behavioural medicine and anxiety management, rabbit and small mammal care, dentistry and dental procedures, end‑of‑life and palliative care, and urgent care for emergencies.

Pet owners rate the clinic 4.8 out of 5 (381 reviews). Feedback praises compassionate vets and nurses, clear explanations, gentle handling of anxious pets, excellent surgical outcomes (including knee/ACL and BOAS), thoughtful follow‑ups and condolence gestures, the ability to fit in urgent cases, a welcoming reception team, and clean facilities with easy parking. Some reviews mention communication or admin issues (e.g., emails not returned or missing notes), occasional long waits or feeling rushed when busy, and a few felt some fees were higher than expected; there are isolated reports of distressing experiences including difficult venous access during euthanasia and one allegation of misdiagnosis.

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Last updated: 10 July 2026