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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ skill, clear explanations and follow‑up, with many reporting excellent outcomes from dentals, soft‑tissue and orthopaedic surgeries (including BOAS and TPLO). The team is frequently described as compassionate and gentle with anxious pets, with standout expertise in greyhound medicine and fair, transparent pricing. Several reviewers noted being accommodated quickly for appointments and receiving proactive updates around procedures. Long‑term clients travel across town because they trust the care and communication.
💬Common Feedback & Suggestions
While most feedback is positive, multiple reviewers reported rude or dismissive interactions at reception or with management, and a few felt rushed during consults. There are several serious complaints about misdiagnosis or missed tests, two reports of vaccinations given without explicit consent, and a claim that an ultrasound missed a foreign object. A handful of owners mentioned delays with insurance paperwork/medical notes and one noted there is no overnight staffing, which wasn’t clear to them at the time. One reviewer also described inflexibility around late arrivals and poor phone etiquette.
🏥Clinic Specialties
- Greyhound medicine and surgery
- Dentistry and dental extractions
- BOAS and airway surgery
- Orthopaedic procedures (e.g., TPLO)
- Oncology support and end‑of‑life care
- Exotic and small‑mammal care (rabbits, rats, birds)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If you have a greyhound, ask to book with vets noted by other owners for their greyhound expertise, especially for dentals and anaesthesia.
- Confirm and document consent for any additional procedures (e.g., vaccinations) and request a call before anything not already agreed is performed.
- Ask upfront about after‑hours and overnight monitoring so you know what care is available post‑procedure.
- Arrive on time and call ahead if delayed; a reviewer reported being turned away after arriving late.
- Request itemised invoices and copies of clinical notes at checkout to streamline pet‑insurance claims.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 09:00〜16:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Port Phillip Animal Hospital is at 48 Mills St, Albert Park VIC 3206, in Melbourne’s inner south. There isn’t a train/metro/light‑rail station within easy walking distance, so driving or checking Google Maps for the nearest bus route is best. Street parking is usually available nearby—always check local signage and time limits.
They’re open Monday to Friday 8:00 am–7:00 pm and Saturday 9:00 am–4:00 pm; closed on Sundays.
Call (03) 9686 8838 or visit https://www.ppah.com.au/ for more information.
To book, call the clinic during opening hours or enquire via their website for options. If your pet needs urgent attention while they’re open, call first; if it’s after hours, seek a 24/7 emergency hospital.
Veterinary fees in Australia aren’t regulated, there’s no government‑published fee schedule, and Medicare doesn’t cover pets, so consultation prices vary. For the current consult fee and procedure costs, please call the clinic for a quote, and ask for an itemised written estimate before any procedure. If you have pet insurance, ask about claim options; some clinics also offer payment plans or gap‑claim services, but availability varies by clinic.
Clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans. As policies vary by clinic, call ahead to confirm what Port Phillip Animal Hospital accepts.
They operate Monday–Saturday and reviews note there is no overnight staffing, so for after‑hours emergencies you’ll need a 24/7 emergency hospital. The team provides emergency referrals—call during opening hours for guidance, and if closed, head to a dedicated emergency vet.
Owners highlight expertise in greyhound medicine and surgery, dentistry and dental extractions, BOAS and airway surgery, orthopaedic procedures (e.g., TPLO), oncology support and end‑of‑life care, plus care for exotics and small mammals.
Yes—reviews and clinic information indicate they see exotics and small mammals such as rabbits, rats and birds; call ahead to confirm your species and what services are available.
It’s well regarded with a 4.6/5.0 rating from 201 reviews, with praise for skilled vets, clear explanations, compassionate handling of anxious pets and good outcomes from dentals and surgeries (including BOAS and TPLO), plus fair, transparent pricing. Some feedback mentions brusque reception interactions, occasional rushed consults, consent/communication concerns in isolated cases, delays with paperwork, and that there’s no overnight monitoring.
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