What owners report about visiting
1 community reports｜1/5 details added｜Updated 8/16
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
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What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
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If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, empathetic team and clear, thorough communication, including explanations of options and regular follow‑up calls. Many highlighted careful treatment and good outcomes across surgeries, dental work and general care, as well as support for anxious pets and during end‑of‑life visits. Reviewers also noted helpful same‑day/next‑day appointments and a clean, tidy clinic. Several long‑term clients said they trust the vets’ knowledge and are happy to travel for care.
💬Common Feedback & Suggestions
While most feedback was positive, a handful of reviews reported miscommunication and administrative issues, such as appointment mix‑ups, staff not reviewing history, and hassles or fees around prescription scripts and pharmacy details. A few serious clinical concerns were raised, including an emergency misdiagnosis, a medication dosing error with severe consequences, and a poorly fitted e‑collar after surgery. Some owners felt prices were high or that they were overcharged, and one reviewer criticised how a found dog was handled. Overall sentiment is strongly favourable, but these issues were mentioned by a minority and suggest room to tighten protocols and communication.
🏥Clinic Specialties
- Desexing and soft tissue surgery
- Dentistry and dental procedures
- Puppy and kitten vaccinations and wellness care
- Emergency triage and urgent care
- Palliative and end‑of‑life support
- Dog grooming services
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Confirm your appointment time and details by phone/SMS, especially if you’re travelling a distance, to avoid scheduling mix‑ups.
- Bring a concise medical history and current medications list, and ask the team to review it and provide written aftercare instructions.
- If you need a prescription script or repeats, clarify any release fees and which pharmacy it will be sent to, and allow time for processing.
- For urgent or anxious cases, call ahead—reviewers noted the clinic has squeezed in emergencies and provided calming care.
- After surgery, double‑check the fit of any e‑collar or bandaging before you leave and monitor closely at home.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Diamond Creek is at 110 Main Hurstbridge Rd, Diamond Creek VIC 3089. It’s easiest to drive as there isn’t a train or light‑rail station within a short walk; check Google Maps for the nearest bus route. Street parking is usually available nearby—please check local signage and time limits.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:30 am–1:00 pm, and closed on Sundays. Hours may vary on public holidays—call ahead to confirm.
Call (03) 9438 1183. You can also visit https://www.greencrossvets.com.au/vets/diamond-creek/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=diamond_creek for more information.
The simplest way is to call the clinic to book; you can also visit their website for appointment options or enquiries. For urgent cases, please call ahead so the team can triage and advise.
Consultation fees in Australia aren’t regulated and vary by clinic and by your pet’s needs, so the best way to know is to call the clinic for a current quote. Ask for an itemised written estimate for any procedure. Medicare doesn’t cover pets, and if you need after‑hours emergency care, fees are typically higher. Pet insurance and payment‑plan options may help with costs—check your policy or provider for details.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
The clinic provides emergency triage and urgent care during its opening hours—please call ahead so they can prepare for your pet’s arrival. They are not open overnight or on Sundays; for emergencies outside these hours, search for the nearest 24/7 emergency vet in Melbourne.
Yes—street parking is typically available near the clinic on Main Hurstbridge Rd and surrounding streets; remember to check local signage and time limits.
Services include desexing and soft tissue surgery, dentistry and dental procedures, puppy and kitten vaccinations and wellness care, emergency triage and urgent care, palliative and end‑of‑life support, and dog grooming services.
Pet owners rate the clinic 4.4 out of 5.0 from 129 reviews, often praising the friendly, empathetic team, clear explanations, regular follow‑ups and a clean, tidy clinic. Many mention good outcomes across surgeries and dental work, support for anxious pets and during end‑of‑life visits, and helpful same‑day/next‑day appointments. A minority reported miscommunication or admin issues (appointments, scripts), a few clinical concerns (including a misdiagnosis and a dosing error), and pricing concerns, suggesting room to refine protocols and communication.
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Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds