4.4
129 reviews
110 main hurstbridge rd diamond creek vic 3089
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly team and the vets’ thorough explanations that put both pets and people at ease. Many highlighted diligent follow‑ups and clear aftercare, with successful surgeries, prompt help in urgent situations, and considerate handling of anxious animals. The clinic’s cleanliness and welcoming feel were also noted, and several mentioned positive experiences with grooming on site.
💬Common Feedback & Suggestions
Reviews were largely positive, but a recurring theme was administrative miscommunication, including appointment mix‑ups, delays or issues with prescriptions/scripts, and occasional brusque interactions. A small number reported serious clinical concerns such as a misdiagnosis, medication errors or dosing concerns, and one post‑op collar issue. Pricing drew mixed views: while some felt fees were fair or even below average, others complained of high costs, overcharging and charges for script releases. Overall sentiment is strongly favourable, with these negatives raised by a minority.
🏥Clinic Specialties
- Surgery and post‑operative care
- Preventive care and vaccinations
- Emergency and urgent care
- Dentistry and dental procedures
- Grooming services
- End‑of‑life and bereavement support
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExplanations#followUpCalls#emergencyFitIns#cleanClinic#groomingAvailable#surgeryAndAftercare#knowledgeableVets#anxiousPetsHandled#miscommunicationIssues#appointmentMixUps#scriptHandlingIssues#pricingConcerns#reasonableFees
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and confirm your appointment time to avoid any scheduling mix‑ups, especially if you’re travelling.
- Bring a summary of your pet’s history and current medications, and double‑check prescription details and dosing before you leave.
- Ask for a written quote and clarify what aftercare and follow‑up are included; they’re known for checking in after procedures.
- If your case is urgent, call first—reviews note the team often squeezes in emergencies promptly.
- If you have pet insurance, ask whether they can process on‑the‑spot claims and discuss any fees for script releases.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets is located in Diamond Creek, VIC 3089. Driving is usually the easiest option; street parking is typically available nearby (check local signage for time limits). There isn’t a train/metro/light-rail station within walking distance, so if you’re using public transport, check Google Maps for the nearest bus route.
Greencross Vets is open Monday to Friday 8:00 am–6:00 pm and Saturday 8:30 am–1:00 pm, and is closed on Sunday.
You can contact Greencross Vets on (03) 9438 1183 or via their website: https://www.greencrossvets.com.au/vets/diamond-creek/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=diamond_creek
You can book by calling the clinic or requesting an appointment online via their website: https://www.greencrossvets.com.au/vets/diamond-creek/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=diamond_creek. For urgent cases, please call first.
Consultation fees in Australia vary by clinic and are not government‑regulated, and Medicare does not cover pets. For an accurate current quote, call the clinic and ask for an itemised written estimate for any procedures. If after‑hours or emergency care is available, fees are typically higher. If you have pet insurance, ask about on‑the‑spot claims, and note that some clinics offer payment plans; availability varies so confirm with the clinic.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm Greencross Vets’ current payment options.
Greencross Vets provides urgent and emergency care during opening hours, and reviews note they often fit in emergencies promptly. After‑hours availability isn’t listed, so call ahead to check, and if the clinic is closed, seek a 24/7 emergency vet nearby.
Yes—street parking is typically available near the clinic in Diamond Creek; please check local signage for any restrictions. No nearby paid car park was identified.
Services highlighted include surgery and post‑operative care, preventive care and vaccinations, emergency and urgent care, dentistry and dental procedures, grooming services, and end‑of‑life and bereavement support.
Greencross Vets is well reviewed, averaging 4.4/5 from 129 Google reviews. Owners praise the caring, friendly team, thorough explanations, diligent follow‑ups, successful surgeries, prompt help in urgent situations, considerate handling of anxious pets, cleanliness, and positive grooming experiences. Common feedback includes occasional appointment or script‑handling mix‑ups, some brusque interactions, isolated clinical concerns (e.g. misdiagnosis or medication dosing issues), and mixed views on pricing, including charges for script releases.
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Other veterinary clinics near Diamond Creek
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Last updated: 10 July 2026