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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the caring, patient staff who take time to explain pet histories and needs, making many adoptions feel well‑matched and supported. Several reviewers highlighted compassionate end‑of‑life care and thoughtful touches (private time, respectful handling, condolence cards), as well as effective veterinary care including successful cruciate (TPLO) surgery and prompt treatment of issues like abscesses. A number of adopters also noted smooth, friendly experiences and helpful follow‑ups, with some even receiving starter food and clear post‑adoption guidance.
💬Common Feedback & Suggestions
Common concerns centred on long waits and difficulty getting through by phone, alongside inconsistent or unclear adoption processes (holds, queueing, and policy communication). Some reviewers reported brusque or judgmental interactions, rough handling, or being switched to different vets without notice, and a few cited clinical issues such as missed diagnostics, an IV cannula left in, and being turned away in an emergency. A handful mentioned strong odours in dog areas and crowding, as well as mixed views on costs, with retail products seen as pricey and occasional complaints about billing or fundraising calls. Overall sentiment is mixed: many positive experiences, but recurring service and process issues were noted.
🏥Clinic Specialties
- End-of-life and euthanasia care
- Orthopaedic TPLO cruciate surgery
- Behaviour and training support
- Cat and dog adoption and matching
- Small animal care (rabbits, guinea pigs)
- General veterinary medicine and wound/abscess treatment
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Arrive early (especially on weekends) and allow extra time—adoption queues and vet appointments can run long.
- Call ahead to confirm an animal’s availability and, if seeing a particular vet, request written or SMS confirmation to avoid last‑minute switches.
- Expect thorough discussions during adoption; bring details of your home setup and routine, as assessments can be strict.
- Compare prices if buying retail items on‑site, as some reviewers found products dearer than elsewhere.
- If sensitive to noise or odours, consider visiting earlier in the day when the dog area is quieter.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 10:00〜16:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
RSPCA Animal Care Centre Burwood East is at 3 Burwood Hwy, Burwood East VIC 3151, and the easiest way to reach it is by driving along Burwood Highway. There isn’t a train or light rail station within easy walking distance, so check Google Maps for the nearest bus route. Street parking is usually available nearby—please check local signage.
They’re open 10:00 am to 4:00 pm, seven days a week.
You can reach the team on (03) 9224 2222 or via their website at https://www.rspcavic.org/.
To book an appointment, call the clinic during opening hours or enquire via their website. If you’d like to see a specific vet, ask for written or SMS confirmation, and allow extra time on the day as waits can be longer at busy times.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so prices vary by clinic—please call the clinic for a current consultation quote. For any procedure or surgery, ask for an itemised written estimate before treatment. Pet insurance may help with costs, and some clinics offer payment plans or gap claims—ask what options are available to you.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans—please call ahead to confirm what’s accepted at this clinic.
Yes—street parking is typically available near the clinic, but spaces can be tight at busy times, so allow a little extra time and check local signage.
Services highlighted include compassionate end‑of‑life and euthanasia care, orthopaedic TPLO cruciate surgery, behaviour and training support, cat and dog adoption and matching, small animal care (rabbits, guinea pigs), and general veterinary medicine including wound/abscess treatment.
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