189 reviews
445 swan st richmond vic 3121
#compassionateCare#anxietyAwareHandling#fearFreeApproach+13
Richmond Veterinary Clinic
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s warm, compassionate team and vets who explain diagnoses, options and costs clearly. Many reported excellent outcomes from procedures such as desexing, dental work, complex tumour therapy and other surgeries, along with careful management of chronic conditions. Nervous pets were handled gently and patiently, and several reviewers noted they were squeezed in quickly for urgent appointments. Long‑term clients repeatedly said they trust the clinic and highly recommend it.
💬Common Feedback & Suggestions
Reviews are largely positive, but a minority raised concerns about unexpected increases between initial quotes and final bills, and asked for clearer, more consistent pricing communication. A few mentioned brusque interactions or defensive reception responses, delayed call-backs or test results, and the occasional rushed consult. There were isolated reports of disagreement with treatment recommendations or diagnostic approach. Addressing billing transparency, follow-up reliability and front-desk tone would resolve most negative experiences.
🏥Clinic Specialties
- Dentistry and dental extractions
- Soft-tissue surgery and desexing
- Oncology and cancer management (incl. Stelfonta for mast cell tumours)
- Complex internal medicine and chronic disease management
- End-of-life and palliative care
- Low-stress handling for anxious pets
🏷️Keywords
#compassionateCare#friendlyTeam#thoroughExams#clearCommunication#skilledSurgery#dentalCare#oncologyOptions#anxiousPetsHandled#emergencyFitIns#cleanClinic#longTermClients#reasonablePricing#pricingTransparencyConcerns#quoteDiscrepancies#followUpIssues#occasionalLongWaits
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised, written estimate before procedures and confirm any extras (e.g., bloods, additional consults) to avoid bill surprises.
- If your pet is anxious, let the team know in advance—reviewers had good results with gentle handling and, when appropriate, pre‑visit calming medication.
- For urgent problems, call ahead—many reviewers were fitted in at short notice.
- Clarify when lab results or follow‑ups are due and request a confirmed call or email to avoid delays.
- Allow a little buffer time for parking and arrival; if you’re running late, phone ahead to reschedule or adjust.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜15:00 | |||||||
| 08:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Richmond Veterinary Clinic is at 259 Church St, Richmond VIC 3121. There isn’t a train or light‑rail station within an easy walk, so driving is often simplest; street parking is usually available nearby (check local signage). Alternatively, use Google Maps to plan the nearest bus route.
They’re open Monday to Friday 8:00am–7:00pm and Saturday 8:00am–3:00pm; closed on Sundays.
You can call Richmond Veterinary Clinic on (03) 9428 2220 or visit http://www.richmondvetclinic.com.au/ for general information.
To book, call the clinic during opening hours. For urgent problems, call ahead—reviewers noted they were often fitted in at short notice.
Consultation fees in Australia vary by clinic and aren’t set by any government schedule, and Medicare doesn’t cover pets. Please call the clinic for their current consult fee. If your pet needs a procedure, ask for an itemised written estimate and confirm any likely extras (e.g., blood tests, follow‑up consults). If you have pet insurance, ask about claiming and any gap payments; some clinics also offer payment‑plan options, but availability varies.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts.
The clinic’s published hours are Mon–Fri 8am–7pm and Sat 8am–3pm, with no after‑hours listed; call to confirm options. For emergencies outside these times, search for a 24/7 veterinary emergency hospital in Melbourne and call ahead.
They’re noted for dentistry and dental extractions; soft‑tissue surgery and desexing; oncology and cancer management (including Stelfonta for mast cell tumours); complex internal medicine and chronic disease management; end‑of‑life and palliative care; and low‑stress handling for anxious pets.
Street parking is typically available near the clinic on Church St and surrounding streets—check signage for any time limits and allow a few extra minutes to park.
Pet owners rate the clinic 4.7/5.0 from 257 reviews. Feedback praises the compassionate team, clear explanations of diagnoses and costs, skilled surgery/dental/oncology care, gentle handling of nervous pets, and prompt fit‑ins for urgent appointments; suggestions include clearer, more consistent pricing communication and improved follow‑ups, with occasional mentions of brusque interactions or rushed consults.
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Other veterinary clinics near Richmond
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Last updated: 10 July 2026